Data Entry Customer Service
Resume:
SHARONDA HOLMES
OBJECTIVE
***********@*****.***
To secure a challenging position with an organization that will enhance my
current knowledge, and skills.
EXPERIENCE
05/2017 - 06/2022
DJS - Department of Juvenile Services Laurel, MD
Residential Advisor II
e Assistied with day-to-day needs
Performed escorting of juveniles detained
Master Control for secured detention center
Supervision and guidance through observation
Knowledge and performance of proper restraint tactics
02/2012 - 02/2016
Alliance, Incorporated Baltimore, MD
Community Support Counselor
e Assisted client with handling personal matters
e Assisted clients with everyday living
e Escorted Clients on Day Trips ie. Shopping and Out to Dinner
e Transported Clients to doctor's appointments
07/2011 - 02/2012
Wal-Mart Catonsville, MD
Accounting Associate (P/T)
e Assisted operations with daily cash office safe balancing
Provided daily report of long and shorts for each cashier
Provided daily statistical reporting
Performed data entry into Smart System for cashiers
Processed and performed bank deposits
Reconciled large amounts of money
Researched overages and shortages
10/2006 — 08/2010
Harvest Fair Supermarket Baltimore, MD
Office Supervisor/Customer Service Clerk
Educated and Enforced company policies and procedures
Oversaw a variety of financial transactions
Paid company bills bycash, vouchers, or checks
Processed merchandise returns and exchanges
Resolved customer complaints
04/2002 - 01/2005
Zurich Insurance Company Baltimore, MD
Rate Technician
e Assisted insurance underwriters with computing rates and premium
ratings per coding and policy
¢ Compiled declarations, with national and local forms including
optional endorsements for policies
Performed general quality control
Processed and resolved requests for information by phone
Reconciled discrepancies
Updated agents regarding current ratings and form requirements
1430 N. Decker Ave. Baltimore, MD 21213
EDUCATION
Sojourner Douglass College
Baltimore, MD
Coursework in Business
Administration
Patterson High School
Baltimore, MD
High School Diploma — 1991
Major: Administration
Relevant Coursework: Typing, Filing,
Record Keeping, Office Practices,
Business English, and Math.
KEY SKILLS
« CUSTOMER SERVICE
« DATA ENTRY PROCESSING
(5746KPH/37WPM)
«FIRST AID AND CPR CERTIFIED
« MICROSOFT WORD XP.
« PMS MAINFRAME, LOTUS NOTES
AND CO/S
« PROBLEM RESOLUTION
e SERVE SAFE CERTIFIED
@ SMART SYSTEM
REFERENCES
Available Upon Request
Contact this candidate