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Customer Success Project Management

Location:
Cliffside Park, NJ
Posted:
December 06, 2023

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Resume:

GEORGE SABSOVICH ad1q4v@r.postjobfree.com

+1-646-***-****.

Experienced IT Manager and Database developer/DBA. Adept in assisting organizations in optimizing their IT systems and implementing SAAS products. Handled largest customers including FAANG. Comes with a technical background in databases and system, Data modeling and analytics.

SPECIALTIES

Client/Partner Relations

Oracle – development, data management, administration.

Program/Project Management including TPM

Team-building & Leadership Skills, deep knowledge of effective remote teamwork

Data and systems Management / Security Solutions

Cloud migrations

CERTIFICATIONS:

Cloud vendors- Google Certified Cloud Digital Leader, AWS Certified Cloud Practitioner

Project management: PMP certified, CSM

MIT Sloan School of Management: Management and Leadership Certificate.

Multiple Course completion certificates from Oracle or Oracle affiliated vendors.

EXPERIENCE

VARIOUS FREELANCE PROJECTS: 2022-2023

OCTOBER 2021 – current. .

-Managed a full inside property renovation in Tannersville, NY, listed on the top vacation sites and created own website.

-Completed vendor – real estate system for property management. Launched a pilot site in Eastern Europe.

SEPTEMBER 2020 – OCTOBER 2021.

-Time away during pandemic taking care of the severely affected family member.

Client Success Management

PYTHIAN: SR PROJECT MANAGER - CUSTOMER SUCCESS

AUGUST 2011 – SEPTEMBER 2020. remote/OTTAWA ON/New YORK NY

At Pythian, I managed successful implementation and maintenance of the systems at the core of our customers’ business, leading subject matter experts. This encompassed planning, deployment, migration, and management of both on-premises and cloud-based systems. My managing expertise spans Big Data, DevOps, Analytics/Data Science, Oracle & Oracle apps, MS SQL, MySQL/other open-source systems, NoSQL and Data Warehouses. Migrations to cloud – AWS, GCP

Client Success Management

Owned the final sale stages and post-sales relationship focused on driving onboarding, adoption, expansion, and retention of the customer. Increased subscription revenue by 30% by reducing client turnover by 50%.

Replaced inefficient processes with industry best practices. Served as client advocate trusted to represent their interests. Achieved meeting SLA’s with 99.99% and more of systems uptime.

Offered solutions uniquely tailored to partners’ business goals, environments and pain points.

Altered maintenance philosophy to proactive approach, anticipating problems before they developed. With the reactive portion, achieved service response time exceeding 15 minute SLA in 90% of the time.

Handled numerous crisis situations, walking customer teams and executives through difficult times. Followed up with comprehensive incident management, Root Cause Analysis and postmortems.

Led key accounts, including many household names. At the engagements, I actively upsold Pythian SAAS products

A typical client engagement would result in more reliable, scalable IT systems with incidents down by 80%,

Service Delivery Management- prior to 2013

Managed three teams comprised of top-tier Oracle/Oracle Apps Cluster engineers.

Served multiple customers across various industries and geographical regions.

Instilled culture of maximum automation for deployments, as well as for ongoing maintenance and testing cycles.

Projects: new system deployments, DR solutions, performance and security enhancements, governance, capacity planning, process optimizations, migrations to cloud,, NoSQL db solutions and more. Organized multitier support on ongoing basis.

RADIO ONE: DATABASE SYSTEMS AND BUSINESS INTELLIGENCE DEPARTMENT HEAD

MAY 2007 – FEBRUARY 2011. NEW YORK NY

Responsible for DB infrastructure, development and support solutions for Interactive One subsidiary of Radio One company, acquired to boost its online presence. Radio One is a publicly traded cross-platform media company that is the 5th largest terrestrial Radio company in the country and the controlling owner of TV One, a cable TV network.

Headed DBA team maintaining 40+ production Oracle instances on 10g and 11g. This database farm served as the backend for the sixth largest social networking website (pre-Facebook era) with 1 billion page views per year and high volume of daily transactions.

Served as main contact and decision maker for the three globally distributed DBA teams for a “follow the sun” support model.

Led business intelligence projects (data warehouse, Oracle BIEE, Siebel). OBI used for KPI metrics analysis.

Implemented OEM Grid Control with custom modules and multi-platform plugins

Managed building 4-node RAC cluster to replace 20+ standalone instances

Built new data warehouse for analytics, back end for 50+ new sites based on WordPress and MySQL

SELECT INDEPENDENT CONSULTING ENGAGEMENTS.

COACH LEATHER - DECEMBER 2006 – APRIL 2007 NEW YORK NY – CARLSTADT NJ

o DB/System Administration, HP OpenView, warehouse, data encryption, financial DBs, SAP.

NEW JERSEY STAR LEDGER - SEPTEMBER 2006 – NOVEMBER 2006. NEWARK NJ

oOptimized databases for Mactive advertising system. Created DR setup, wrote test cases, and put system into production.

GUARDIAN INSURANCE - SEPTEMBER 2005 – AUGUST 2006. NEW YORK NY

o Led the integration of multiple data systems (relational, mainframe DB2) as part of the pivotal “Guardian Anytime” deployment with Deloitte. Negotiated numerous integration links between groups, units and business. Managed the final phases of development and testing up to production deployment

EDUCATION

EXECUTIVE CERTIFICATE IN MANAGEMENT AND LEADERSHIP

MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT), SLOAN SCHOOL OF MANAGEMENT

CAMBRIDGE, MA

BS IN MECHANICAL ENGINEERING

NATIONAL AUTOMOBILE AND HIGHWAY TECHNICAL UNIVERSITY

KHARKOV, UKRAINE

TOOLS AND CHARACTERISTICS

Strong interpersonal & communications skills. Ability to work collaboratively as part of a team. Problem solving. Leadership. ITIL framework. Meticulous attention to detail. Excellent Organizational skills. Poised under pressure, often called in for rescue in crisis situations.

MS Office Suite. Well-versed in Excel scripting. Google Suite. Microsoft Project, Gannt and other PM tools, Tableau, Salesforce.

Proficient in SQL, PL/SQL, basic Java, Javascript.

LANGUAGES

English, Russian (fluent) ; Ukrainian, Spanish (basic-intermediate)



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