Administrative Support Customer Service

Kristine Howell

***** **** *** **. *******, Iowa 50240 515-***-**** ********.**********@*****.***

OBJECTIVE

Dedicated detail oriented individual seeking full-time employment desires to become a part of your company’s structure utilizing my exceptional secretarial skills and experience to facilitate growth in your organization. ACCOMPLISHMENTS

Confident professional with over 20 years’ of experience providing administrative support to executive(s)

Proven ability to perform in a team environment as well as demonstrate leadership skills

Strength in prioritizing, analyzing and improving administrative methods

Excellent computer skills; software include: Excel, Microsoft Word, PowerPoint, Outlook RELEVANT SKILLS AND EXPERIENCE

Marketing/Customer Service

● Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints

● Determined charges for services requested, collected deposits or payments, and arranged for billing

● Completed contract forms, prepared change of address records, or issued service discontinuance orders

● Handled and resolved Transportation/Logistic issues

● Developed graphics and layouts for product illustrations, brochures, invoices and company logo

● Designed, built, and maintained company website

Medical Office Administrative Support

● Performed a wide range of administrative, operational and clerical support for management

● Prepared a variety of communication material such as letters, PowerPoint presentations and reports to include monthly, quarterly, and yearly financial and patient trend analysis

● Arranged and scheduled a variety of meetings; notifying participants, confirming dates and times, preparing materials as needed, transcribed and distributed minutes as directed

● Championed relationships through providers’ extracurricular activities; worked with several non-profit organizations to include Urban Dreams, Free Clinic of Iowa, Creative Visions, Warren County Board of Health

Construction Project/Office Administrative Support

● Executed plans for major design and construction projects

● Prepared and executed contract documents for all parties (i.e. Owner, Architect/Engineer, Construction Manager, General Contractor, Subcontractor)

● Developed marketing proposals for prospective clients

● Liaison between owner/architect/project manager and subcontractors

● Equal Employment Officer, developed and implemented policy for a multi-state construction company and was an integral part in winning a discrimination suit in the state of Washington WORK HISTORY

2013 – Present Custom Concrete & Design, Inc St. Charles, IA 2000-2013 Clinic Secretary/Administrative Assistant Mercy Clinics, Inc.; Des Moines, IA 1992-2000 Project Coordinator The Hansen Co., Inc.; Johnston, IA 1985-1990 Message Center Secretary IMMC; Des Moines, IA

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