Customer Service General Manager

VITALIA VOSTROCOPITOVA

Cel: 972-***-**** · **********@*****.*** · McKinney, TX 75070

Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.

Skills

Provide appropriate solutions and alternatives within the time limits

Conflict resolution

Customer relationships

Responsibility

Emotional intelligence

Flexibility

Microsoft Office

Problem solving

Good communication

Experience

Secretary to the General Manager

MORNING CALM SALT LLC

January 2020 - 2022

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Transcribed phone messages and relayed to appropriate personnel.

Handled scheduling for executive's calendar and prepared meeting agenda and materials.

Organized and updated schedules for executives.

Promoted team productivity by keeping supplies organized and well-stocked.

Answering questions about a company's products or services.

Axis Appliances

ASSISTANT MANAGER

February 2015 - January 2020

Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.

Assessed customer satisfaction with regular post-purchase check-ins.

Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.

Creating reports, analyzing, interpreting and presenting data.

Ensuring company policies are followed.

Education

Master's in Teaching in Teacher Education (2010-2015)

Brookhaven College

License

Life, accident, health insurance (2023)

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