Robert Barnes

**** *** ****** ********, ** *****· 845-***-**** · ad1pzx@r.postjobfree.com

Skill Summary

● Install, configure, and maintain Windows OS, including XP,NT, and 2000-2008

● Courteous, personable, and professional customer service skills, in person, on phone, and online

● Limited knowledge working with TCP/IP protocols and maintenance.

● Excellent Understand and skills using Microsoft PowerPoint, Access, Word, Excel, MySQL, & Visio

● Good working Knowledge of Unix, Linux, Fedora and Red Hat, Microsoft Administrative Active Directory

● Able to troubleshoot hardware and competent working with replacing cable Education:

ITT Technical Institute Liverpool, NY June 2014- May. 2016 Network Systems Administration

GPA: 3.53 Graduated: May, 2016

● Highest Honors first semester Honors Six quarters and Perfect Attendance for a quarter

● Member of National Technical Honor’s Society

Dutchess Community College Poughkeepsie, NY Aug 2009- May 2011 Communications and Media Arts, Associates of Arts

GPA: 3.58 Graduated: August, 2011

● Dean’s List and President's List awards every semester Employment:

Inter. Rep, Client Processing

BNY Mellon, East Syracuse, New York Nov. 2018- Nov. 2022

● Performing tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.

● Investigates and corrects errors in client accounts.

● Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.

● Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.

● Responsible for the quality and completion of own work, while working remotely. Central Station Specialist

Rapid Response Monitoring, Syracuse, New York April. 2016- Oct.2018

● Handle alarm emergencies for residential and commercial clients

● Receive and process inbound calls from customers and authority agencies

● Provide exceptional customer service and support to our clients

● Maintain full knowledge of new policies and training materials

● Successfully complete all required training courses, classes, and specialties Automated Cookie Decorator

Corso’s Cookies, Baldwinsville, New York May. 2014- May. 2016

● Decorate cookies in a correct and fast paced manner for high volume orders of large corporations

● Keeping work environment clean of excess frosting and cookie debris

● Following design orders from sales and management to corporate standards Lab Technician

Bluestone Global Tech, Wappingers Falls, New York Aug. 2012- Jan. 2014

● Conducted experiments at the request of Engineering for Graphene production

● Organized and maintained database for recording daily experiments

● Cleaned all instruments and disposed of hazardous materials

● Responsible for production and maintenance of CVD Furnaces Insulator Operator/ Maintenance

Philips/NXP Semiconductors, Fishkill, New York Mar. 2004 –Jul .2009

● Evaluated diagnosed Novellus C1 and C2 equipment

● Communicated to the engineering department about equipment maintenance and updates

● Documented the daily activities equipment problems or deficiencies

● Responsible for the maintenance and performance of highly complex semiconductor equipment

● Diagnosed and repaired to the component level on complex semiconductor tools unassisted