Customer Service Access Management

BARBARA ANN FARLEY

**** ********** ***** ********, ** 30066 770-***-**** *.*********@*****.***

Talented and dedicated Identity and Access Management – Cybersecurity Engineer with 26 years of experience. A hardworking individual with a keen eye for detail and a passion for problem-solving. Looking for new challenges and opportunities to develop my skills.

SUMMARY OF QUAILIFICATIONS

Excellent oral and written communication skills Customer Service & Relations

Competent and reliable Computer/ Internet literate

Strong team-player Leadership & Management

Detailed oriented and organized Staffing & Coaching

PROFESSIONAL EXPERIENCE

Truist Bank – Atlanta, GA

May 1997 – October 2023

VP, CYBERSECURITY SENIOR ENGINEER 2003 - PRESENT

Team Lead supporting a team of 20 Identity & Access Management (IAM) security analysts

Provide support for management staff within and outside the Identity & Access Management

space; providing guidance and education pertaining to security controls, standards and risk

Liaison between the banks business units and technical engineers; able to explain and interpret

complex, difficult, or sensitive information

Subject Matter Expert in application security especially with disconnected/manual access

provisioning; able to locate and address cyber risk and gaps in day-to-day job functions

Subject Matter Expert in application and identity access lifecycle management – from onboarding

of the application to provisioning the access to attestations/certifications of access to

offboarding the application

Subject Matter Expert in application attestations/certifications; Lead IAM team on the operations

of processing their applications during the attestation/certification lifecycle; maintained and

kept organized documented controls for audit; liaison between IAM security analysts and the

compliance team that owned the attestations/certifications job function

Partner with key stakeholders to drive initiatives to completion; Integrate solutions and maintain

security standards in the IAM lifecycle management space

Knowledgeable in information systems and ability to identify, apply, and implement best

practices as it relates to operations, risk, audit and compliance controls

Able to create and maintain documentation (e.g., standards, policies, procedures, exceptions)

necessary for compliance and usage of application security controls for variety of applications

Able to use analytical thought through framework, testing, and contingency processes; Able to

exercise judgment and identify innovative solutions

Participate in periodic application(s) testing and validation in support of functionality

enhancements

Access User Administrator for Active Directory and Mainframe applications

ServiceNow IT support; troubleshooting various requests and incident tickets for access management

Other positions held:

Managed the Customer Service Team within HR/Payroll

Managed front desk for HR and the mail room

Security Administrator for the HR/Payroll PeopleSoft and Workday systems

Georgia Federal Bank/ First Union National Bank, Atlanta, GA

October 1983 – May 1997

Teller Supervisor/Operations Manager/Bank Officer

Supervised up to 12 tellers and ATM

Maintained and balanced books for teller over\short, returned checks, general ledger,

Money orders, Cashiers checks and Traveler’s checks

Maintained a teller drawer and cash vault worth $1 Million+

Maintained audit manual for the branch (New Accounts and Tellers)

Completed and approved wire transfers and foreign currency exchanges

Approved checks, deposits and withdrawal transactions

Interviewed possible teller prospects and trained 11 tellers to become Teller Supervisor’s

Referred client accounts and products as needed

AWARDS and ACHIEVEMENTS

Vice President Title – 2022 Bank Officer Title - 1988

Assistant Vice President Title - 2014

EDUCATION

Hapeville High School, Hapeville, GA – Graduated academic – 1981

HOBBIES and INTERESTS

Junior Achievement Hiking

American Red Cross (blood donor) My dog and parrot

Habitat for Humanity

farley (pg2)

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