Customer Service System Administrator

Nhu Nguyen

**** ***** ***** ****

Springfield, Virginia 22151 United States

Mobile: 703-***-****

Email: ******@*****.***

Availability:

Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent

Graduates, Multiple Appointment Types, Internships, Intermittent, Telework

Work Schedule: Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules

Desired Locations:

Washington, United States; Florida, United States

Work Experience:

Computer Scientist

Defense Intelligence Agency (This is a federal job) 200 MacDill Blvd SW

Washington DC, DC

10/2021 - 1/2023

Hours per week: 40

Series: 1550 Computer Science

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 10

This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills:

System Administrator

Hours per week: 40

Series: 1550 Computer Science

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 10

This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills:

* Managed, planned, scheduled, and provided required documents for the equipment's deployment across the agency and enterprise levels.

* Directed, coordinated, and provided data support for logistics, network, data center, and server teams during implementation, ensuring the requirements are met.

* Participated in logistic management by locating, tracking, and distributing required equipment under the complexity of the logistic procedure.

* Created procedures, and improved the inventory tracking process and collaboration at the enterprise level.

* Obtained a database of multiple Points of contact for agency-level reference.

* Familiar with NetApp, Data Domain, and Security Plus certification.

* Documented data, inventory, project progress, and ticket requests, and provided alternative solutions for changes and improvements.

* Documented data storage, knowledge, and complexity procedures from distribution to installation, implementation to configuration, ensuring equipment is ready for operation.

*Participating in volunteering for community services.

**Skills**

* NetApp

* Data Domain

* Security Plus certification

* Microsoft Office Suite

* Linux

* Windows

* Communication

* Teamwork

* Problem Solving

* Leadership

* Organization

* Project Management

* Customer Service

* Time Management

**Awards and Honors**

* Special Impact Award (06/2022) for locating missing equipment and improving Team’s equipment tracking

procedure which saved thousands of dollars.

* Norminee for Director Award (2022)

Supervisor: Luis Rivera 240-***-****)

Okay to contact this Supervisor: Yes

Manager

Spark Nails & Spa LLC

6691D Backlick road

Springfield, VA

5/2018 - Present

Hours per week: 25+

Duties, Accomplishments and Related Skills:

*Daily business operations management including hiring, payroll, scheduling, hours reporting, and conflict resolution.

*Implemented new technology, resulting in a 300% increase in sales revenue within the first year.

*Designed a digital client and product database, establishing and maintaining a POS system.

* Expertise in customer service, including resolving incidents and advising clients on product usage and benefits.

*Analyzed customer interests via metrics to enhance service quality and lead trend-focused product provision.

*Maintained post-service customer relations for continued optimization.

*Provided employee training, consultation, and progress tracking to develop individual plans for improvement. Supervisor: Erin Nguyen 571-***-****)

Okay to contact this Supervisor: Yes

Education:

University of science Ho chi minh city, 65 Vietnam Bachelor's degree 5 / 2010

Credits Earned: 120

Major: Biotechnology

George Mason University Fairfax, VA United States

Bachelor's degree 5 / 2018

Major: computer sciences

Relevant Coursework, Licenses and Certifications:

ServiceNow, Security Plus Certification, NetApp Training, Data Domains Training, Active Directory Management, Sharepoint Project coordinator

Language Skills:

Languag

e Spoken Written Read

English Intermedi

ate

Intermedi

ate

Intermedi

ate

Vietname

se Advanced Advanced Advanced

e

English Intermedi

ate

Intermedi

ate

Intermedi

ate

Vietname

se Advanced Advanced Advanced

References:

Name Employ

er

Titl

e

Phon

e Email

Luis

Rivera

Erin

Nguyen

Defense

Intellige

nce

Agency

Defense

Intellige

nce

Agency

2408

9931

07

5712

2124

86

lrivera007

@gmail.c

om

Erinvnguy

en@gmai

l.com Indicates professional reference

Contact this candidate