General Manager Customer Service

Hermenegildo H. Fernandes Neto

704-***-**** ***************@*****.*** 3942 Cameron Creek Drive, Matthews, North Carolina Summary

Experienced general manager with 21 years of experience completing all assigned tasks accurately and efficiently, maintaining a high level of efficiency and performance, and striving for perfection. Organizing and planning work schedules, attendance, and payroll, supervising employees, and providing quality customer service

Experience

New Star - Sale e Carvao Brazilian Steakhouse Chicago, Illinois General Manager 06/2002 - 06/2007

Negotiated, closed and launched 3 new restaurants into a competitive, high-volume and high-profit market . Built a very respectable business with impeccable reputation until sold to a multinational corporation. Gaucho Brazilian SteakHouse Northville, Michigan Owner / General Manager 09/2007 - 10/2011

Obtaining permits and licenses, overseeing remodeling, purchase of equipment and furniture, researching of the best option for POS system.

Branding and signage, study the market, hiring and training 100% of the new employees for the grand opening. Spent time on the floor to make sure service was outstanding. Created a very successful and profitable business operating until today. Chima Brazilian Steakhouse Charlotte / Philadelphia Charlotte, North Carolina General Manager 12/2011 - Present

Operating 3 floors, 350 people capacity for more than 10 years. Average sales of $6.2 Million a year.

2021 P&L showing a $1.3 Million in net profit.

Overseeing about 65 employees.

Skills

Fluent in English, Fluent in Portuguese, Fluent in Spanish, Hold a North Carolina Real Estate License for over 6 years, Leadership, Communication skills, Guest services

Education

UFPR

Physical Education