Project Management Customer Service

Max Augustin

813-***-**** • Tampa, Project FL **619 Manager • ad1puo@r.postjobfree.com

Customer Service Time Management Communication Solutions-driven individual with experience in solving complex problems, working with cross-functional teams, and building project plans while tracking KPIs in Microsoft Office. Seeking the opportunity to utilize my experience and expand my project management skills by perusing a Project Management career. Education

Bachelor University of of Arts South in Florida Social Sciences (Concentration Economics & Political Science). December 2017 Google Project Management Certification September 2023 A the rigorous, life cycle hands-of a project. on program that covers traditional and Agile project management approaches throughout Skills: Excel, Word, PowerPoint, SharePoint

Work Experience

AAA Auto Club Group – Saint Petersburg, FL April 2018-August 2020; January 2022-Current Outbound Insurance Sales Specialist

• Excel in comprehending customer requirements and translating them into viable solutions and analyzing customer needs to establish clear project objectives and scope boundaries.

• Develop strategies and plans to achieve revenue targets, and align plans with organizational goals, making them adept at developing project plans that reflect strategic objectives.

• Excel at coordinating activities, collaborating with stakeholders, and addressing customer needs throughout the sales process.

• Leverage and understanding of customer expectations to ensure successful project delivery and stakeholder satisfaction.

MedicareInsurance.Health Insurance and com Customer – Tampa, Care FL Specialist March 2021-January 2022

• Established estimated responsibilities of each patient.

• Great at performing analysis to obtain information required to make appropriate health insurance product recommendations.

• Explained thoroughly the features, disadvantages, and advantages of Medicare policies to promote insurance sales while always keeping the customer first.

• Displayed a consistent, positive attitude toward customers, peers, and other personnel even during high-stress situations.

Duncan Real Estate Duo Agent/ at REMAX Realtor – Tampa, FL July 2020- February 2021

• Generated client leads to buy and sell property.

• Built stable working relationships with clients by informing them of market conditions, prices, and mortgages.

• Developed a competitive market price for clients by comparing properties.

• Created lists for real estate sales properties including location information, size, amenities, etc.

• Excel at facilitating negotiations between buyers and sellers to fit their unique needs.

• Promoted properties with ads, social media, listings, and led open houses. Professional Certification

• Licensed Realtor

• Procore

Contact this candidate