Data Entry Customer Service

Torie L. Cavaleri

***** ******* ****, *******, ***** 77084

C: 713-***-****

Email: **********@*****.***

EXPERIENCE:

Berger Transfer May 2017 – Jan 2018

Agent for Allied Van Lines

Houston Texas

Responsible for all COD moves; Local, Intra-State and Inter-State moves

Created all required paperwork for operations, dispatch and drivers.

Arranged all 3rd party services to include Auto, Crating, Appliances (both origin and destination)

Arranged daily/weekly contact with customers to update on any developments with their relocations

Collected all funds as required by Allied Van Lines.

Created a weekly spreadsheet for Allied Corporate to track all moves on a weekly basis

Assisted in any claims, overages and shortages.

Move Coordinator Jan 2009 Aug 2016

East End Transfer, Houston Texas

Agent for United Van Lines

Responsible for strategic national accounts, both local and nationwide

Responsible for creating all estimates, registrations, 3rd party services, and associated items

Processed all incoming cold calls, set up appointments for surveys

Handled all home office leads and scheduled salesperson's appointments

Managed Distribution projects for companies such as Emerson Network Power, Marriott Hotels, Panera Bread, and Jack in the Box restaurants

Handled all incoming receiving reports and provided feedback to all account principals

Scheduled deliveries, created all required paperwork and releases to the warehouse

Provided monthly billing reconciliation for all accounts

Move Coordinator/Household July 2006 - Jan 2009

Harris Moving & Storage, Houston, Texas

Local moving affiliate of North American Van Lines

Managed National Account both domestic and nationwide, COD customers.

Registered orders within the NA system

Updated customers on ach aspect of their move thru completion

Set Up all 3rd party services such autos, appliances and crating.

Submitted reconciliation for billing

Company is no longer in business

Customer Support Representative May 2003 – Aug 2005

Jet Management, LLC, Houston, Texas

Short Term / Personal Loan Company

Responsible for processing new loan applications and servicing current accounts.

Provided data entry, document verification and bank statement reconciliations.

High volume, dynamic, call center environment.

Customer Service Representative Oct 2001 – March 2002

Varco International, Inc., Houston, Texas

Manufacturer of specialized oilfield products

Responsible for servicing the Varco client base with specialized oilfield products.

Areas of specialization included processing of quotes, price and availability analysis, purchasing of varied items, and tracking delivered items.

Responsible for providing updated/current product information to all clients

Inside Sales April 2000 – Sept. 2001

Red-Man Pipe and Supply, Inc, Houston, Texas

Supplier of pipe and related products in the international and domestic petrochemical industry

Responsible for the development and maintenance of Red-Man's strategic client, Chevron Overseas.

Managed a $10 million dollar revenue stream.

Processed all RFQ requests

Maintained relationships with supply side vendors

Secured price and availability on various production and supply inventory

Processed purchasing requests and tracked deliveries to meet customer scheduled time lines.

Daily interface with freight forwarding providers for adherence to client required materials and delivery schedules.

Administrator/Purchasing Supervisor March 1993 – April 2000

Boots & Coots / ITS Supply Co., Houston, Texas

Supplier/Distributor of oilfield products and services to international and domestic industry

Responsibilities included the development and maintenance of major supply accounts.

Major focus included procurement, scheduling, logistics and delivery of goods and services for international customers and their worldwide affiliates.

Additional duties included responding to RFQs, RFPs, out-sourcing all required items, and providing accurate delivery schedules.

Product focus included the sourcing and purchasing of piece parts, sub assemblies, completed production equipment as well as the associated support personnel supplies.

Instrumental in the development of standards and adherence matrices for the company ISO 9001/9002 certification process.

CAREER ACHIEVEMENTS:

Quality of Heart - Honorable Mention 2012

Quality of Heart - Honorable Mention 2014

Quality of Heart - Honorable Mention 2015

Quality of Heart - Honorable Mention 2016

EDUCATION:

Tyler Junior College Some College Coursework Completed

SKILLS:

Microsoft Windows, Microsoft Office, Excel, database/AS400, Great Plains and numerous accounting packages. Versed in various phone and PBX systems. Professional computer user for over 22 years

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