Nyota Basirwa

Email: ad1prf@r.postjobfree.com

Phone: 480-***-****

Summary

● Cheerful and upbeat, Customer Service professional with a history of exceeding customer and patron expectations.

● Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.

● Identify and assess customers’ needs to achieve satisfaction.

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Keep records of customer interactions, process customer accounts and file documents. ●Expert at finding win-win solutions.

Skills

● Data entry, MS office, Admin support

● Team collaboration, Call center operations

● Good communication skills

● Strong work ethic

● Bilingual (French)

Work Experience

Investigation Specialist/Account support – Amazon Tempe, AZ Jun 2022 to October 2023

The investigation job family focuses on investigating seller’s accounts and taking actions. Investigators assess risky or fraudulent situations and make recommendations using data, applicable procedures, and sound judgment. The account support specialist/investigator acts as the primary interface between Amazon and sellers, engage in frequent written and verbal communication with sellers.

● Provides prompt and efficient service to Amazon sellers, including the appropriate escalation of seller’s issues in a contact center environment.

● Liaises with other departments as required to resolve seller’s issues and questions

● Investigate and dive deep into seller’s accounts and make sure they are complying with Amazon policies.

● Leverage appropriate operational tools and applications to dive deep into investigation issues using data.

● Meets predetermined and assigned targets and qualify standards.

Eligibility Specialist

Gwinnett county government - Lawrenceville, GA

January 2020 to May 2022

● operate from the Project RESET information center and responsible

for reviewing all applications for eligibility and proper documentation. These eligibility determinations are based on Area Median Income and Household Size.

● prepare funding requests in the ERAP software system for the County to disburse.

● completing data entry, running reports and providing additional support to the Application Team.

Customer Service Specialist

Change Healthcare Corporation - Alpharetta, GA

July 2016 to January 2020

● Identify and assess customers’ needs to achieve satisfaction.

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Called hospitals to retrieve charts (medical records) on behalf of health plans.

● 60-80 calls per day

Education

● Bachelor Degrees in Legal studies

Contact this candidate