Customer Service Administrative Assistant
Resume:
Michele McDaniel
Nevada, TX, 75173
214250874
*************@*****.***
CAREER OBJECTIVE
Hard-working professional with 10+ years of experience and a proven knowledge of customer service, data entry, and operations management.
WORK EXPERIENCE
DMD ELITE/ UNITED CONSTRUCTION, Royse City, TX
Administrative Assistant, Jul 2018 – 02/25/2019
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Greet visitors and determine whether they should be given access to specific individuals.
Answer phone calls and direct calls to appropriate parties or take messages.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Interpret administrative and operating policies and procedures for employees.
Set up and oversee administrative policies and procedures for offices or organizations.
Provide clerical support to other departments.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
TELETECH, At Home, TX
Customer Service Support Representative, Oct 2009 – Aug 2011
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
ADELPHIA COMMUNICATIONS, Coudersport, PA
Accounts Payable and Receivable Clerk, Sep 2002 – Nov 2003
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Reconcile or note and report discrepancies found in records.
Access computerized financial information to answer general questions as well as those related to specific accounts.
EDUCATION
Collin County Community College
McKinney, TX
Completed coursework towards A.A. Business (Feb 2010)
REFERENCES
References available upon request
Contact this candidate