Customer Service R D

K a t l y n n B u r t o n@g m a i l . c o m ***- *86- 0451

* * * *. * e l l R d # 2 1 2 5 P h o e n i x, A Z 8 5 0 2 3 Katlynn Burton

Professional Experience

Customer Service- Get Insured- Philadelphia, PA 07/10/2023- Present.

• Took inbound calls based off coverage.

• created tickets/ Worked tickets, (DMI, Tech and Triage

• Made outbound calls during Open enrollment high call volume. Medical Scheduler –CORE Institute, Phoenix, AZ 01/31/2022 –08/04/22

• Coordinated appointments between patients and doctors.

• Communicated updates regarding patients’ information with medical staff.

• Managed specialist referrals

• Managed cancellations and rescheduled appointments Customer Service –Sam’s Club, Phoenix, AZ 01/01/2021 – 01/26/2022

• Cashier

• Member Services – Processed returns/refunds, new memberships & issued ID Cards

• Offered new credit cards & membership upgrades.

Customer Service –Kohls, Phoenix, AZ 07/01/2019–12/01/2020

• Cashier

• Greet customers.

• Processed Amazon returns

• Fitting room assistance

• Unloaded/unboxed freight.

• Miscellaneous projects assigned by management.

Fraud Specialist –Discover Card, Phoenix, AZ 02/01/2019– 07/11/2019.

• Handled inbound customer calls for fraud verification.

• Collected information to complete fraud reports when customer confirms fraud activity.

• Made outbound calls to verify account activity and/or transaction verification with customers.

• Resolved Cardmember inquiries regarding fraud or security related concerns. Customer Service –Goodwill, Phoenix, AZ 03/2018 – 01/2019

• Cashier

• Greeted customers.

• Assisted customers.

• Stocking products

Sales Associate –Victoria’s Secret, Phoenix, AZ 11/2017– 02/2018

• Cashier

• Greeted Customers and informed them of specials/sales.

• Sorted & stocked clothing

Customer Service–Peckham, Inc, Phoenix, AZ 01/2016–05/2016

• Answered incoming calls about passports.

• Directed customers to passport issuing facilities.

• Set up appointments for customers with required documents to apply for passport. Programming Skills

- Computer Skills: Type 50 wpm Internet navigation, email correspondence and MS Office

- Office Administration: Data entry, copying, faxing. Other Skills

• Customer Service driven.

• Call Center experience

• Teamwork

• Flexible schedule and cooperative, gets along well with others.

• Trainable and eager to learn.

• Accurate cash handling skills

Education

High School Diploma – RSD Charter High School, Phoenix, AZ Graduated 2013

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