Real Estate Sales Manager
Resume:
Janelle Nickolas
Durango, IA *2039
563-***-**** Cell#
***************@***.***
Professional Summary
Experienced sales and management leader with over 25 years of proven success in driving customer satisfaction and sales in fast-paced environments. Skilled in building relationships, gaining trust with key decision-makers, and executing strategic sales and marketing plans. Highly proficient in training, mentoring, and coaching high-producing teams.
Experience
Collins Community Credit Union
AVP Real Estate Sales Manager: December 2014- May 2023
Recruited, hired, trained, and coached Mortgage Loan Officers and Loan Officer Assistants, promoting high-volume loan origination and the cross-selling of Credit Union products and services.
Collaborated with fellow members of the Mortgage department's leadership team to ensure Operations and Sales teams' alignment with current policies, procedures, systems, and innovative products.
Led department-wide training initiative, focusing on effective sales, relationship building, and “High Trust Sales” techniques to maintain a strategic advantage and encourage success.
Collaborated with the Mortgage Marketing Manager to implement successful market awareness strategies across Iowa, as well as the rollout of a Mortgage Marketing CRM to increase borrower retention.
Todd Duncan Coaching LLC
High Trust Certified Corporate Coach: August 2019 – June 2023
Teach and Coach Mortgage Loan Officers/Originators and their Teams thru out the US & Canada the techniques and methodologies of High Trust Selling
Coach those Originators & Teams also thru processes, products and efficiency issues by recommending different vendors and products
Attend bi-weekly Coaches Corner sessions with Todd Duncan Coaching Faculty and Todd Duncan to stay up on Industry changes and implementations to keep our Coaching division the best in the Real Estate Industry
DuTrac Community Credit Union
Mortgage Department Manager: September 2012 – December 2014
Train and Coach Mortgage Loan Officers
Managed Operations, Underwriting and Loan Origination
Originated Real Estate Loans and Business Developed ways to increase Sales
Implemented new programs, new investors and more efficient ways of operating the Department
Deere Employee Credit Union
Business Development Manager: August 2010 – September 2012
Managed daily activities for Members Banking and all Lending
Performed all Educational and Sales activities at the Dubuque Facility
Met with all new employees at the Dubuque John Deere Plant to orientate them and presented all employee benefits thru membership of the Credit Union
Wells Fargo Home Mortgage
Sales Manager/Home Mortgage Consultant: May 2006 - August 2010
Originated Mortgage Loans and educated clients on Financial Options
Trained and Coached other Real Estate Loan originators.
Received Leadership Award in 2009 for top 10% in Iowa for Purchases
Dubuque Bank & Trust
AVP/Mortgage Lending Originator: March 2002 – May 2006
Performed all levels of Mortgage Origination and Cross Selling of all Bank Products
Received top Cross Selling awards in 2004 & 2005
Created and implemented key strategies in collaboration with the Marketing Department to drive Market Share higher than Bank ever achieved.
Wells Fargo Financial/Wells Fargo Home Mortgage
Associate Sales Representative/Mortgage Loan Originator: April 1992 – March 2002
Transitioned into WFHM in 2001 and attended intense Mortgage Origination & Sales Training
High Trust techniques and creating clients for life in the Wells Fargo Home Mortgage Culture
East Dubuque Savings Bank
Processor for Mortgage/Consumer/Commercial Lending: January 1990 – April 1992
Professional Development
Graduated Integrity Sales & Services Courses 2010
Graduated Integrity Coaching Course 2021
Certified DISC 2019
Certified High Trust/Todd Duncan Coach 2019
High Trust Sales Academy in 2001, 2009, 2019 & 2021
Attended numerous Conventions since 2004 Including: Mortgage Market Guide, Sales Mastery, Momentum Builders, IMA Conferences, and Elite Leadership groups.
Leadership Graduate Class 2014 of Chamber of Commerce Dubuque, IA
Education
East Dubuque High School Graduate: 1986
Northern Illinois – DeKalb, Illinois: 1986 - 1988
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