Front Desk Customer Service

Summary

Skills

Experience

TASHALEE MEJIA

*** **** **. *****, ********, NY 11220 H: 917-***-**** *************@*****.*** High-energy Front Desk Agent possessing strong knowledge of the hospitality field and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with a knack for organization and efficiency.

Appointment confirmation

Office supplies ordering

Listening skills

Issue handling

Team collaboration

Fluent in Spanish

Customer assistance and interaction

Front Desk Receptionist Feb 2017 to Oct 2018

LA VOUGE BEAUTY SALON Perth Amboy, NJ

Addressed and welcomed clients to the business per day. Handled communications systems.

Provided bookkeeping of important files.

Assisted guests at check-in, providing information on various services within the salon.

Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.

Monitored the appearance and performance of the front desk staff. Receptionist Jun 2009 to Jan 2013

FRIST CLASS TATTOO L.L.C Long Branch, NJ

Welcomed guests and clients in an upbeat and friendly manner. Answered and directed incoming calls using multi-line telephone system. Oversaw office inventory by restocking supplies and submitting purchase orders. Provided information to callers and drafted office emails. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Responded to telephone inquiries from clients, vendors and the public. Customer Service Representative Nov 2003 to Aug 2008 Financial Asset Management Systems Tucker, GA

Assisted customers by answering questions and solving problems. Exceeded company standards by 13%, generating 50-60 daily successful customer phone calls 53% of the time.

Achieved high-quality assurance evaluations for our customers. Compiled weekly monetary reports and records for managers. Assistant Manager May 1998 to Mar 2002

TARGET LINDEN, NJ

Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.

Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising. Coordinated with store manager to initiate strategies to achieve sales and profit goals.

Secured revenue, accurately monitoring cash intake and deposits to eliminate Education and Training

discrepancies.

Reviewed and verified weekly and monthly store invoices. High School Diploma 2001

Union City High School Union City, NJ

COSMETOLOGY 2018

EMPIRE BEAUTY SCHOOL Brooklyn, NY

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