KALISHA JEFFERSON

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PROFESSIONAL SUMMARY

Hardworking and passionate job seeker eager to secure an entry-level position in the mental health social service field that will use interpersonal, leadership and motivational skills to move up within the company and increase knowledge. Experience advocating for social and well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

SKILLS

Ability to assess clients' needs in timely manner. Able to access the clients needs and interact

accordingly,

Skilled in making mature decisions as they relate

to the organization's or clients direction and goals. Great coaching and mentoring ability.

Excellent problem-solving skills, leadership

abilities, both written and verbal communications. Ability to multitask under pressure. Find resources and network to outsource the company's mission

and find resources that may be useful for the

company or organization.

PROFESSIONAL EXPERIENCE

05/2017 - 11/2017

Client Services Representative

Client Services Inc - St Louis, MO

My job duties include outbound calling for collecting on outstanding balances for Chase credit cards Also, skip tracing and updating information regarding contact information, helping to arrange payment plans and settlements

Accepting inbound calls and outbound dialer

Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

Maintained accurate record-keeping with proactive attention to client information updates. Utilized active listening skills to identify customer needs and provide appropriate solutions. Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction. 10/2011 - 05/2016

Pharmacy Technician

Express Scripts - St Louis, MO

My responsibilities included but not limited to talking to doctors about patient prescriptions Took customer service calls from patients ordering medications for home delivery, refills and processing new orders

Answered incoming phone calls and addressed questions from customers and healthcare providers. St Louis, MO 63136 314-***-**** ad1pef@r.postjobfree.com Making outbound calls for insurance purposes explaining the benefits of home delivery Receiving inbound calls from clients wanting information about home delivery and the benefits and savings on the medications

Also explaining plan details and co-pay structures Collected co-payments or full payments from customers. 10/2009 - 02/2011

Deli Associate

Shop N Save Supermarket - Florissant, MO

My responsibilities included assisting customers in the deli department I also opened and stocked the deli for the day, cut and stored fresh meats and assisted in the hot deli department

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.

06/2004 - 07/2009

Private Caregiver/Caregiver

Comfort Keepers Of Santa Clarita, CA - Santa Clarita, CA Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Assisted patients with self-administered medications as well as administer medication. Provided safe mobility support to help patients move around personal and public spaces. Built strong relationships with clients to deliver emotional support and companionship. Monitored progress and documented patient health status's to keep care team and family updated including vitals, behaviors,, and acted as the client's point of contact with their medical community and family members relaying pertinent information.

Documented vitals, behaviors, and medications in client medical records. Was instrumental to the family and medical team to telaying any new information.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Provided pre-and post-surgical care.

Provided daily living care e.g., meal preparation, light housekeeping, ran errands and transportation for extra activities.

EDUCATION

05/2021

Bachelor of Arts: Psychology

Columbia College - St Louis, MO

Dean's List (Spring 2021)

Dean's List (Spring 2018)

Dean's List (Fall 2017)

I was also inducted into Alpha Sigma Lambda which is a national honor society for adults students who, while handling life duties, achieve and maintain high scholastic standards. I completed my degree with only one summer off. I as determined as as adult college student with 3 children and a husband that anything is possible. I also worked two jobs and continued to not give up. License: Cosmetology

Mercedes Hair Academy - St. Louis Mo

06/1996

Diploma: Health Occupations

Hazelwood East High - St Louis, MO

ACCOMPLISHMENTS

My leadership skills include being able to train employees on customer service skills, multi-tasking and being an employee that critiques and monitors new hires on the job training

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