Customer Service Team Member

Cherish M Holt

ABOUT ME

I am a dynamic and enthusiastic young professional with a command of hospitality and customer service, as well as experience in the food and beverage industry, event production, and childcare. My greatest quality is my adaptability, I excel in fast-paced environments, consistently delivering thoughtful and exceptional service. My cadre of customer service skills, including active listening, effective communication, and creative problem-solving, make me a valuable asset dedicated to creating memorable experiences and exceeding expectations.

My patience and empathy allow me to connect with customers on a personal level, while my product knowledge and command of sales enables me to provide tailored, passionate recommendations. I thrive on challenges and exhibit strong conflict resolution skills, ensuring customer concerns are addressed diplomatically. I am skilled in time management and multitasking, ensuring timely responses and efficient handling of inquiries. My technical proficiency and cultural sensitivity enable me to provide inclusive and seamless interactions. I’m excited to utilize my range of skills to make a significant impact and uphold the highest standard of excellence for your organization!

Education

2023-present

Los Angeles Technology Center

Experience

WACO Theater Center 2022-2023

Hospitality Team member (1 year):

• Leveraged strong customer relation skills to enhance the guest experience.

• Effectively communicated with the team to ensure accurate orders and guest accommodations.

• Upheld impeccable cleanliness standards for equipment and preparation areas.

• Proficiently handled orders, providing coffee drink recommendations when requested, and skillfully upselling food items when appropriate.

Revelation Church 2021-2022

Hospitality Team member (2 years):

• Contributed to the team with a strong focus on delivering outstanding customer service.

• Welcomed and assisted visitors, promptly addressing inquiries and concerns.

• Demonstrated precision in entering customer orders through the point of sale system.

• Attentively maintained fully stocked service areas and attractive displays. Catskills West Theater Arts 2017-2019

Directors Assistant (3 years):

• Spearheaded seamless communication and bolstered organizational efficiency within dynamic, high-pressure work environments.

• Proficiently managed intricate schedules, meticulously tracked and reported expenses, and safeguarded confidential data. Research and Analysis:

• Conducted thorough research, skillfully condensing complex information into brief documents crucial for director's decisions. Financial Management and Vendor Relations:

• Assumed responsibility for the oversight of departmental budgets, exhibiting financial acumen

• Cultivated and nurtured valuable vendor relationships, ensuring cost-effectiveness and resource optimization. Skills

Hard Skills: Soft Skills:

- Proficient in Notion, G-Suite, and Microsoft 365 for efficient task - Exceptional teamwork and communication abilities. management and collaboration. - Thrives in high-pressure situations.

- Expertise in expense reporting. - Proficient at multitasking in fast-paced settings.

- Familiar with coffee drinks and basic preparation. - Demonstrates a deep passion for hospitality

- Experienced in using point-of-sale systems and proficient in cash handling. and ensuring customer satisfaction.

- Actively studying JavaScript. - Quick learner with a strong ability to follow directions.

323-***-**** • ***************@*****.***

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