Customer Service Communication Skills
Resume:
Summary
"I bring comprehensive cashier experience along with a background in clerical tasks. Proficient in precise cash handling, opening/closing duties, and fostering positive relationships with colleagues. I've handled customer issues professionally, prioritized safety in monetary transactions, and provided on-the-job training. Additionally, my clerical expertise enhances my ability to contribute effectively to the team.
Skills
Customer service, Customer service, Computer literacy, Time management, English, Guest services, Communication skills,
"
Experience
zanjireh omid tehran, tehran
Unit Clerical Associate 02/2019 - 09/2023
For a span of two years, I dedicated my time as a part-time Unit Clerk at the volunteer organization 'Zanjireh Omid,' where I served as an assistant in a semi-hotel hospital catering to underprivileged individuals with disabilities. In this role, I played a pivotal part in managing administrative tasks and enhancing the overall efficiency of the organization. The semi-hotel hospital provided services to economically disadvantaged individuals with disabilities, and my responsibilities included assisting with patient records, coordinating with healthcare professionals, and ensuring seamless communication within the unit.
This experience not only allowed me to develop strong organizational and communication skills but also instilled in me a deep sense of empathy and compassion. Operating within a voluntary context emphasized the importance of clear and compassionate communication in a healthcare setting. Throughout my tenure, I remained committed to providing optimal support for the healthcare professionals and contributing to the well-being of the individuals under our care. This experience has significantly enriched my understanding of administrative functions within a healthcare environment and deepened my dedication to serving those in need. I am excited about the opportunity to leverage the skills and insights gained during my time at 'Zanjireh Omid' in a new professional setting, where I can continue making a positive impact on the lives of individuals facing health challenges. daryani holding iran, tehran
Cashier and Customer Service 01/2019 - 09/2022
1. Customer Service: Greeting customers, providing assistance, and addressing their questions or concerns in a friendly and helpful manner.
2. Cash Handling: Accurately receiving payments, including cash, credit cards, checks, or digital payments, and giving proper change when necessary.
3. Price Verification: Ensuring that the prices of items match the listed prices, and addressing any discrepancies. 4. Maintaining Cleanliness: Keeping the checkout area and work station clean and organized. 5. Handling Returns and Exchanges: Processing customer returns and exchanges according to store policies. 6. Inventory Control: Monitoring and reporting low stock levels, as well as restocking items on the front end. 7. Cash Reconciliation: Balancing cash drawers at the beginning and end of shifts and preparing cash for deposit. 8. Promoting Sales and Loyalty Programs: Informing customers about promotions, discounts, and loyalty programs that may apply to their purchases.
9. Maintaining Knowledge: Staying informed about store policies, product information, and any changes in pricing or promotions.
10. Handling Gift Cards and Vouchers: Processing gift cards, vouchers, or coupons for customers. 11. Assisting with Customer Needs: Assisting customers with special requests, such as finding products, checking product availability, and coordinating with other store departments as needed. 12. Reporting and Documentation: Keeping records of sales transactions and reporting any issues or discrepancies to supervisors.
Sara Alibakhshi
604-***-**** **************@*****.*** Coquitlam, British Columbia Education
Shaheed Beheshti University tehran, tehran
human resource management 09/2014
top student with A
Islamic Azad University, Tehran South tehran, tehran electronic engineering 02/2010
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