ANDREA SALES

419-***-**** • Toledo, OH ***** • ad1paw@r.postjobfree.com

COMPUTER USER SUPPORT SPECIALIST

Previous Information Technology student with classroom experience in Linux, security systems, Customer service problem-solving.

Possesses a strong desire to learn about many aspects of information technology and technical support to further develop in customer service and technology.

Outstanding interpersonal skills with a proven track record of establishing and maintaining positive relationships with customers.

CORE COMPETENCIES

Soft Skills: Analysis & Problem Solving • Positive Customer Experience • Written Communication • Troubleshooting Reporting • Critical Thinking • Deductive Reasoning • Active Listening

EDUCATION

DeVry University – Online

Undergraduate Certificate - Information Technology Essentials in Progress: TBD

GPA: 4.0

Key Courses: Introduction to Technology and Information Systems, Introduction to Operating Systems

ITT Technical Institute - Troy Campus 9/2010 – 6/2013

Associate of Science Degree – Criminal Justice

GPA: 3.8

Dean's List Honoree

Graduated with highest honors.

PROFESSIONAL EXPERIENCE

Tarta Transportation – Toledo, OH 8/2023 – present

City Bus Driver

Developed positive relationships with public and administration to support continuous rapport and communication.

Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.

Transported passengers safely along prescribed routes according to tight schedules.

Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Created and enforced bus rules and kept expectations posted.

Worked closely with Tarta administration and transportation to maintain smooth operations.

Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

Inspected emergency equipment and verified safe working orders for passengers and driver.

Uber Tech – Toledo, OH 2/2021 - present

Uber Driver

Followed all relevant traffic laws and safety regulations.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

Maintained a professional and friendly demeanor during deliveries to uphold the company’s reputation.

Delivered goods and products to customers on time and in excellent condition.

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Dana Inc. – Toledo, OH

Assembly Technician 11/2022–4/2023

Assembled components with minimal supervision, exceeding expected project milestones.

Completed durable assemblies and subassemblies with hand and power tools.

Conducted quality assurance inspections on finished components and identified issues.

Followed outlined specifications to implement assembly plans.

Collaborated with team members to improve production processes and maintain quality standards.

Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Securitas Security Services USA – Maumee, OH

Security Supervisor 7/2013–8/2020

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Audited paperwork for the whole department

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas.

Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Interviewed, hired, and trained new employees for production positions.

Identified individual employees’ unique work styles and adapted management methods.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.

Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual.

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Introduced team contests and goals to enhance productivity and improve employee morale.

Provided supportive links between external customers and internal operations.

Performed annual evaluations and reviews for a large staff of employees.

Repaired equipment to keep jobs moving smoothly, informing the maintenance department of major machinery failures.

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