Professional Experience

Spanish Interpreter

Kelly Services International – Remote

**/** – Present

Conduct comprehensive telephonic interpretation to clients across various industries including but not limited to medical, healthcare, insurance, legal, government, education and business

Showcase high level of accuracy while serving as interpreter amongst a culturally diverse range of people with various accents and speech patterns

Consult specialized online resources to identify closest equivalent for special terminology, words or phrases

Follow policies and procedures related to information confidentiality and interpreter ethics

Front Desk Coordinator

Georgia Eye – Athens, GA

02/21-02/22

Checked patients in and out ensuring accuracy of patient demographics as well as completeness of co-pays, charges, and insurance information

Managed and oversaw the assembly of patient charts for incoming referrals, following up and scheduling appointments accordingly

E-faxed medical records, office notes and referral letters to other physicians or offices as requested

Translated office documents from English to Spanish

Treatment Coordinator

Diamond Braces - Clifton, NJ

01/20 - 01/21

Prepared and presented treatment plan and financial estimates to all Spanish speaking patients for prescribed treatment

Assisted patients with financial arrangements

Completed insurance pre-authorization

Handled all treatment paperwork, including consent forms, policy forms and exit paperwork

Adhered to state, federal and HIPPA laws and confidentiality guidelines

Customer Service Representative

The Paige Company – Elmwood Park, NJ

01/16-12/19

Averaged 65+ warm calls a day, including retrieving and updating customer data, presenting relevant product information, performing collections and cancelling services

Researched products and responded to inquiries via telephone, mail, email and fax

Created and maintained customer interaction log for 1,500 customers

Mariluz

Tapia

Customer Service Representative

Contact this candidate