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Customer Support Information Technology

Location:
Indore, Madhya Pradesh, India
Salary:
45000
Posted:
December 05, 2023

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Resume:

RESUME OF AMINDRA BAIS

C-* Bakhtawar Ram Nagar, Indore

Mobile No.: +919****-*****,+916****-*****

ad1pa7@r.postjobfree.com,

ad1pa7@r.postjobfree.com

CAREER OBJECTIVE

To make a professional growth oriented career with an organization where my technical knowledge, analytical power & enthusiasm can be utilized in line with organizational objectives. To become best in network supports and to enhance leadership skills in the domain of IT Administration.

EDUCATIONAL QUALIFICATIONS

2000-2003 Bachelors of Commerce (B.Com.) from

DeviAhilyaVishvavidyalaya, Indore.

2000-2001 ADCAP (Advance Diploma in Computer Application and Programming) from A Nice Graphics, Indore.

2001-2002 Diploma in Hardware and Networking from JetkingInfotrain Ltd., Indore.

2006-2007 CCNA (Cisco Certified Network Associate) from Karrox Technologies Ltd., Indore.

2008-2010 PGDCA (Post Graduate Diploma in Computer Application) from Rajiv Gandhi Computer Sakshrta Mission, Bhopal.

2009 RHCE Certified (REDHAT CERTIFIED ENGINEER) from Karrox Technologies Ltd., Indore.

2009 MCSE Certified (MICROSOFT CERTIFIED PROFESSIONAL) from Karrox Technologies Ltd., Indore.

2010 OCP (ORACLE CERTIFIED PROFESSIONAL) from Universal Informatics, Indore.

2012-2014 Master of Business Administrator in Marketing & IT from Rani DurgavatiVishwavidyalaya

TECHNICAL PROFICIENCY

C, C++, Visual Basic, FoxPro, Java

DATABASE ADMINISTRATION

Microsoft SQL Server.

Oracle Client-Server Connectivity Only.

EMPLOYMENT HISTORY

Aug 2006 to till Date as Administrator Officer & Networking Administrator & LabIncharge at Shri RGP Gujarati Professional Institute, Indore (M.P).

Nov 2005 to Aug 2006 as Customer Support Engineer at M/s KarnawatInfotechs andInfosystem, Indore.

Oct 2004 to Nov 2005 as Network Administrator at M/s Vin.net Technologies, Indore.

Jun 2000 to Oct 2004 As System Administrator at M/s Vin.net Computers and Cyber Café, Indore.

Jan 1999 to June 2000 As Collection Executive for HDFC BANK EXPERIENCE HIGHLIGHTS

Taking classes of Network Communications, Basic, PC Software, Unix, Information Technology, Vb.Net..

Knowledge of handling DAVV website for institute. Knowledge of handling MP-ONLINE portal for institute Knowledge of Admission &Counseling Process.

Handling MP HIGHER EDUCATION portal for institute.

Knowledge of procedural formalities for AICTE (All India Council for Technical Education) and DTE (Directorate of Technical Education).

Member of Anti-Ragging Committee.

Member of Discipline Committee.

Experience of various online examination such as MPPSC, VYAPAM, PROFESSIONAL EDUCATIONAL BOARD, BANK, RAILWAY, CA/CPT.

Experience of form forwarding for BBA, BCA, MBA Examination.

Experience of all DAVV Examination.

Assembled & Integrated Systems within the Lab.

Installed Operating Systems and Basic Software’s.

Installed, Configured and handled troubleshooting of drivers.

Maintained & handled troubleshooting of Primary Level of PC calls.

Managed and marinated Network of College by Monitoring Tools.

Installed, maintained& handled troubleshooting of Structured Cabling & Networking devices including switches, hubs, Patch Panels, Racks, face plates, Hardware Firewall etc.

Installed, maintained& handled troubleshooting of NOS primarily on all Versions of Windows Based Networks. Comprehensive Support for User Management and Security on all Microsoft Versions of NOS.

Taught hardware, networking, basic Computer Language.

Provided all Level support for Junior engineers for Desktop Machines, Printers

& Servers.

Managed all customer calls with proper maintenance schedules.

Followed in-depth norms of CRM for services.

Installed, Maintained ISDN and LAN to WAN Routers.

Installed and Maintained Multihomed PCs to serve for routing requirements of LAN environments.

Installed, Maintained & Administered Mails Servers running at various client locations, primarily on Microsoft Exchange Server & LINUX Based Squirrel Mail.

Vendor Coordinated and Managed for client.

Coordinated all activities in the collections department and led a team of productive employees,Worked collaboratively with clients and attorneys to successful administer high-profile accounts,Oversaw collections initiatives and interacted with executives to meet organizational objectives, Recognized for consistently surpassing specified goals and presented with multiple company awards CAPABILITIES INCLUDES :

Incumbent Can

Configure CISCO 2500 series routers.

Take backup of IOS image & configuration file.

Recover password for 2500 series routers & Cisco L2,2950.

Analyze and understand basic data communication and networking concepts.

Maintain the functionality of LAN devices such as hubs, switches and routers.

Implement a Local Area Network by appropriate deployment of the above LAN devices.

Maintain the functionality of WAN devices such as modems and router.

Also has thorough understanding of routing concepts.

Understanding of RIP, EIGRP, OSPF etc. routing protocols.

Knowledge of latest technologies ( VLAN)

Knowledge of active directory, remote connectivity, managing maintaining user accounts.

Sound knowledge of VPN Connectivity

PERSONALITY TRAITS

To me success is not just hard work but team work.

Possess the right blend of passion & technical skills.

Love to take responsibilities & meet challenges.

Expert organizer a depth at organizing function.

Loyalty, honesty and punctuality.

PERSONAL INFORMATION

Father's Name : Mr. Narendra Bais

Date of birth : 29th Sep 1980

Marital Status : Married

REFERENCES:

Dr.Alok Mittal Director, LBSITMS (Lal Bahadur Shastri Institute of Technology and Management, Indore )

942-***-****, ad1pa7@r.postjobfree.com

Dr.Shefali Tiwari Professor, Amity Global Business School, Indore 997-***-****, ad1pa7@r.postjobfree.com

Dr.Raksha Chauhan

Professor, SVVV (Shri Vaishnav Vidyapeeth Vishwavidyalaya Indore) 992-***-****,ad1pa7@r.postjobfree.com

Place:Indore AmindraBais



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