Neha Bulchandani (CSM )

Melrose, MA 781-***-**** ad1pa5@r.postjobfree.com Linkedin J-2 EAD PROFESSIONAL SUMMARY

Certified Scrum Master with 6+ years of experience of proven success in guiding scaled cross- functional teams and implementing agile principles. Committed to driving continuous improvement, fostering collaboration, optimizing team performance, and maximizing customer value in a dynamic and collaborative environment. Leveraging 5+ years of QA experience with a diverse background & strong passion for results.

SKILLS

Servant Leadership Agile & Scrum Methodology Communication Facilitation Mentorship Project Management Negotiation Agile Frameworks – Scrum, Kanban, XP User Stories, ATDD, BDD, TDD Lean – Agile Mindset CI/CD Capacity Planning Conflict Resolution Teamwork Risk Management Active Listener Problem Solving Time Management Strategic Thinker Resource Management CERTIFICATIONS

Certified Scrum Master -https://bcert.me/sfxaocmag Lean Six Sigma Certification Course – Green Belt - nehassg Lean Six Sigma Certification Course – Black Belt - nehassb PMP course completion - nehapm

Accenture Project Management Virtual Experience by Forage - neha1890acc JPMorgan Chase & Co Agile Virtual Experience Program by Forage - neha1890jpm Technical Skills & Toolset

Software Methodologies – Scrum, SAFe, Agile, Kanban, XP, ATDD, TDD, BDD, Scrumban, Waterfall Agile Management Tools: TFS, JIRA, Version One, Sharepoint, Confluence Collaboration Tools – JIRA, Jenkins, Confluence, Bitbucket, SharePoint, Azure DevOps, JFrog Operating System – Windows XP, Windows 7, iOS, Linux Version Control – Tortoise SVN, Git, Source Tree, TFS Languages – OOPs Concepts, C /C++

Test Management Tools – HP-ALM, Bugzilla, JIRA, TestRail, Zephyr Database – MS SQL Server, Oracle Toad

Computer Skills – MS Office, Zoom, WebEx, Google Suit ACHIEVEMENTS

Receiver of ‘Feather in my Cap’ awards for being an end user’s advocate and team player in 2 major accounts.

Received ‘Victory League’ award & recognition from leadership team for leading the effort to bring the growth based culture in the organization.

Received ‘Best Team Player’ award for motivating team members to achieve collective goals and deliver outstanding results.

EMPLOYMENT HISTORY

Job Title : Analyst Oct 2023 – Present

Toyota Motors

Infotainment/ Telematics [Toyota, Plano-TX - Automotive]

Strong Experience in Functional validation of Telematics Control Unit (TCU)

Managing team of 5-6 software quality validation members and support on the validation of software.

Participating in Daily stand-ups, sprint planning, reviews and retrospectives.

Leading software evaluation of head unit software focused on all the functions for upcoming new HU around various domains like Eg: HMI, Navigation, Bluetooth, Voice Assistant, Apple Carplay, Android Auto, OTA, user profile and other legacy functions.

Review requirement specifications, HMI design documents, validation protocols, test cases and other documentation and provide timely feedback.

Daily collaboration with other 3rd party vendors like Panasonic, Denso, etc.

Good knowledge of Navigation and Voice Assistant domain.

Creating test plans, test specifications and generating test reports for them.

Giving support to team for triaging defects created on the OEM side, assign to suppliers, and track the progress.

Experience in Defect Management processes and tools (Jira + Confluence), retesting, and defect closure of S/W bugs and bad UX.

Ability to work in team in diverse/ multiple stakeholder environment.

Exposure to manual testing experience on, Mobile testing, CAN ecosystems, communication modules, Vehicle electronics and control units (ECUs), Multimedia systems and Head Unit Systems.

Job Title : Agile Scrum Master Feb 2021 – May 2023 Wipro

Responsible for implementing best practices for Scaled Agile Project Management [FedEx - Ecommerce]

Implemented and enforced Scrum principles & practices, facilitated continuous improvement

(CI) and identified and removed impediments.

Proficiently led and empowered 1 Kanban & 2 scrum teams using SAFe Framework, driving streamlined project workflows and continuous improvement.

Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.

Monitored team backlog daily and ensured it accurately reflects the current state of the sprint.

Protected team from external interference, over-commitment, managed backlog, and prioritized resolution of defects/bugs.

Ensured 100% order, definition, and readiness of user stories for team execution.

Continuous improvement mindset and highlight opportunities to improve efficiency of scrum teams.

Lead and inspire cross functional teams to achieve successful execution of content, managing and communicating the vision, purpose, and guiding principles as determined by the executive team.

Ensure stakeholder engagement and approval by establishing a clear project-specific approval process, decision tracking, and cadenced updates.

Optimized end-to-end DevOps pipelines for streamlined software delivery.

Led backlog refinement sessions to ensure clear, well-defined user stories and prioritize deliverables effectively.

Track and report key metrics (e.g., team velocity, sprint burndown, sprint burn-up chart etc. using Version One tool) to the Product Owner, stakeholders, and other impacted players.

Remove roadblocks, many of which will be beyond the team’s authority or will require support from other teams.

Initiated meetings for amongst scrum teams for sharing knowledge and experience.

Facilitate problem resolution related to production releases and coordinate with release engineer.

Participated and served as a representative for my team in Scrum of Scrums meetings and PI Plannings.

Raising risks/blockers when necessary to RTE and appropriate team members/leadership.

Collaborated with multiple partners/Solution Architects across the ART to address bottlenecks for resolutions.

Ensured all defects are tracked and planted in Microfocus ALM. Job Title : Scrum Master Jul 2020 – Jan 2021

Wipro India

Responsible as a Scrum Master for managing Aviva life insurance project [Healthcare - Insurance]

Effectively overseeing 2 scrum teams of 7 members each using both Scrum and SAFe methodologies, and orchestrating efficient Scrum ceremonies.

Encourage multiple team to work vigorously to their full potential, but also protecting and preventing over commitment to what is truly achievable within any time-boxed sprint cycle.

Scheduling, coordinating and facilitating sprint planning, daily scrum hurdles, backlog refinement story grooming, sprint review and retrospectives.

Ensured team represents principles of collaboration, team accountability, visibility as well as agile values of feedback.

Participating in capacity planning and drafting risks, dependencies and challenges.

Ensured the team adheres to the DoR and DoD.

Comprehensive knowledge of and experience with Agile process, tools, and techniques, including Program Kanban boards, User Story writing, Burndown techniques, and Retrospective facilitation.

Ensured adherence to INVEST criteria & DEEP qualities.

Observation of team dynamics, to recognize strength and weaknesses of individual team member’s contribution, and coach them to improve.

Co-ordinated with Product Owner to set well-defined sprint goals and maintained JIRA and Confluence team boards allowing for organizational transparency.

Responsible for tracking and reporting on team progress using sprint reports, velocity charts, burndown and burnup chart and trend diagrams to help team focus on incremental improvements.

Motivated team with fun agile games during retrospective that build team collaboration. Job Title : Jr Scrum Master cum Test Lead Dec 2017 – Jun 2020 Wipro India

Responsible as a Scrum Master for Honda R&D Japan and Test Lead for Honda R&D U.S. [Automotive]

Proficiently facilitating all scrum events for a cohesive test team of 5 members, ensuring efficient collaboration and effective execution of agile practices.

Ensured 100% scrum activities were tracked, kept up-to-date and reported.

Skillfully managing the sprint backlog and generating detailed burn down and burn up charts at the end of each sprint using the JIRA tool.

Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.

Participate and even lead process improvement, Root Cause Analysis, and brainstorming workshops.

Coach individual team members when needed and facilitate discussion and conflict resolution.

Help improving and assessing the DevOps and Release on Demand competency.

Gave developers the functional guidance, which aided in their mental model.

Perform software validation for one or more projects on new Infotainment System, Navigation and Telematics Control Unit.

Involved in the functional testing of entire Infotainment system applications including Voice Recognition, Alexa(IoT), Cabin Control, Android Auto, Apple Carplay, Bluetooth, Tuner, Media, Settings App. Worked on Navigation module(AI) of Acura MDX car model, by executing Test cases on simulation submodule and used JIRA tool for Defect Tracking(by taking logs).

Performed Mobile device app testing e.g. Cabin Control and captured logs using ADB.

Knowledge in generating hars Log along with PCM, GAL Monitor and other log files for logging issues in JIRA tool.

Handling QA artifacts (test approach, test strategy, test plan, test summary report, bug report, test scenarios, test case Design). Performing HMI Infotainment Testing, Voice services testing, End-to-End testing, and Regression testing. Job Title : Jr. DevOps Engineer Senior QA Jan 2017 – Nov 2017 Wipro India

Responsible for software integration testing of cluster & lighting project of Magneti-Marelli [Automotive] Responsible for cluster validation testing for Ford Motors- America [Automotive]

Developed high-quality test cases and scripts, ensuring compliance with the Autosar framework in C language and ASPICE process, thereby contributing to the reliability and performance of the software.

Demonstrated proficiency in integrating developer changes into the main software branch via Sourcetree/Bitbucket, conducting thorough integration testing, and actively engaging in checking FUSA work product checklists to maintain software integrity.

Conducted comprehensive quality audits across multiple internal IT functions, ensuring adherence to established standards and best practices, while fostering a culture of continuous improvement.

Adhered to CMMI guidelines, effectively creating and maintaining detailed test documentation, enhancing the clarity and traceability of test processes.

Ensured strict compliance with MISRA Autosar standards for the release and software, reinforcing the highest levels of quality and safety for the end-users.

As an SW Integrator, skillfully merged changes into the main software in production, following successful software validation, and proficiently utilized Atlassian tools for efficient software management.

Provided mentorship to junior team members, cultivating their skills and knowledge, and actively collaborated with other teams to address impediments and dependencies, fostering a cohesive and supportive work environment.

Actively participated in meetings, playing a vital role in organizing and triaging defects for developers, facilitating streamlined issue resolution and ensuring smooth progress.

Developed and executed test cases for automotive cluster validation, focusing on the diagnostic part, utilizing DET, CAN, and VFS tools for comprehensive testing.

Prepared a Traceability Matrix, ensuring alignment between Use Case coverage and corresponding Test Cases, enhancing test coverage accuracy.

Proficiently managed defect resolution, collaborating closely with developers and Business users, and conducted retesting to ensure high-quality deliverables.

Monitored Data Transmission across various ECU units using CANalyzer, verifying data integrity and system performance.

Conducted End-to-End Testing in Testrail tool, while logging defects in JIRA tool along with CANalyzer trace and middleware log, ensuring meticulous issue tracking and resolution. Job Title : QA Engineer Dec 2012 – Dec 2016

Wipro India

Responsible as a Test Engineer to develop and execute test cases for Shell – SPF project [Energy]

Involved as a QA in various SHELL SPF migration projects from Power Builder to .Net framework.

Developed comprehensive test plans, test cases, and Requirement Traceability Matrix (RTM) based on SDLC projects, ensuring efficient test coverage and alignment with project objectives.

Led and managed a team of 5 members, overseeing web application testing in HP-ALM v11, and effectively coordinating efforts to ensure successful functionality and feature testing.

Conducted meticulous manual test execution, including Smoke, Sanity, Functional, Regression, and Performance testing on various builds, resulting in high-quality software products. Additionally, created user manuals to aid end users in understanding the applications.

Demonstrated seamless coordination with customer business Subject Matter Experts (SMEs) during the User Acceptance Testing (UAT) phase, ensuring alignment with user requirements and facilitating smooth project delivery.

Actively participated in team-building activities to strengthen working relationships and foster a collaborative work environment.

Cultivated strong and productive working relationships with company stakeholders and third- party engineers, ensuring effective communication and collaboration throughout the project lifecycle.

Devised and implemented effective test strategies, test plans, and traceability matrices, utilizing optimization tools to enhance testing efficiency and deliver reliable software products.

Proficiently conducted SQL database testing to ensure data accuracy, integrity, and optimal performance.

Utilized JMeter tool to execute runnable scripts for load testing and stress testing, ensuring software performance under challenging conditions.

Successfully contributed to the HP-ALM SAAS Cloud migration project as a QC/PC Admin, ensuring seamless migration and verification of account-based testing data to Micro Focus ALM software.

EDUCATION

Master in Software Engineering of Arts [M.Tech]

Birla Institute of technology & Science, Pilani – RJ, India 2013 - 2017

Bachelor in Computer Applications [BCA]

The Heritage Academy - WBUT, Kolkata – WB, India 2009 -2012 LANGUAGES

English Hindi Bengali Sindhi

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