Courtney Miller

Williamsburg, VA *****

ad1p96@r.postjobfree.com

+1-757-***-****

Willing to relocate to: New Kent County, VA - Seaford, VA - York County, VA Authorized to work in the US for any employer

Work Experience

Owner/Operator

Affordable Tree Service - Williamsburg, VA

January 2018 to Present

Over see all office duties and staff. Ensure that customers are receiving estimates and invoices within 24 hours time of estimates given and projects are completed. All data entry and payroll. Visit each job site to ensure all work is being correctly done and completed. Make sure all materials all delivered to job sites with no problems. Attend meetings with county inspectors once a week. Answer multi line phone calls, complete all filing, ensure that all staff works in a very organized and detailed environment so that all task can be completed correctly and in a safe way for all onsite work done. Server

Colonial Harbor Marina - New Kent County, VA

May 2013 to Present

Provide customers with outstanding customer service. Take orders,answer phone and take phone orders,keep coolers stocked and filled, keep track of any retail sales,help out in kitchen when needed. Caregiver/Personal Assistant

Carolyn Carter - Williamsburg, VA

January 2016 to May 2017

Take care of Mrs.Carter everyday and provide her with breakfast lunch and dinner. Help her with getting in and out of bed everyday, as well as helping her to and from restroom until she became bedridden then it was changing her. Make sure that she had her meds everyday and that they were listed and accounted for. Light house work and any errand running she may have needed. Repossession Agent

Walkers Recovery - Williamsburg, VA

February 2015 to March 2017

Drive camera car and scan license plates to better assist tow truck drivers with finding repossessions. Call into lending companies to retrieve repossession pick up orders so that when repossession drivers arrived vehicles were immediately able to be reposed. Place new orders in system from lending companies so that next shift were ready for any new orders that came in. Pick up voluntary repossession vehicles. Help in the office when needed. This was a multi-task job where you were required to use a laptop in the car on site or in the tow truck on site while having to maintain your repossessions and back your drivers up when needed. This job also required being able to answer forwarded calls while on the road as well and scheduling personal property pickups. When working in the office my duties were to answer in coming calls, enter orders when sent over immediately by lenders to be assigned and or dispatched to the proper driver on day or night shift available or next up for a new order. This job included late night/over night hours when dispatching overnight to assist and dispatch calls and new orders to drivers. This also included being able to be alert at all times and available to watch your driver/drivers for the night via gps tracking system used to ensure the safety of your driver/drivers. This job required excellent organizational, communication, problem solving, multi tasking and office skills, along with the ability to work well with others.

Caregiver/Personal Assistant

Joseph Lang - Williamsburg, VA

August 2016 to January 2017

See that Mr.Lang had his daily medications, provide him with his breakfast lunch and dinner. See that he was bathed. Always met with the home health care nurse that came weekly. Light housekeeping, run any errands that may have needed to be ran as far as groceries, medication pickups, banking and bill paying. Education

High school diploma

Jamestown High School - Williamsburg, VA

September 2000 to June 2004

Skills

• Excel,Quikbooks,Customer Service (10+ years)

• Tree Care

• Senior Care

• Microsoft Office Microsoft Word Microsoft Excel Quickbooks Freshbooks (10+ years)

• Personal Assistant Experience

• Multi-line Phone Systems

• Bookkeeping

• Microsoft Outlook

• Office Management

• Heavy Equipment Operation

• Accounting

• Payroll

• Microsoft Excel

• Office experience

• Customer service

• Microsoft Word

• Microsoft Office

• English

• Data Entry

• Sales

• Supervising Experience

• Order entry

• Accounts receivable

• Time management

• Accounting software

• Administrative experience

• Schedule management

• Management

• Home Care

Languages

• English - Expert

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Customer focus & orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

February 2021

Applying customer service skills in a call center setting Full results: Proficient

Data entry: Accuracy — Expert

February 2021

Entering data quickly and accurately

Full results: Expert

Customer focus & orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

February 2021

Applying customer service skills in a call center setting Full results: Proficient

Working with MS Word documents — Proficient

February 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have 15 plus years working in customer service and working with the public. I enjoy interacting with the public and have a passion for helping others and supporting them in a patient empathetic approach. As a fast learner I’m always willing to take the extra step to learn more. I enjoy working in a fast paced and hands on environment. Multi tasking and organizing are both great skills of mine. I’m always committed to do my best at everything I’m assigned and seeing that my duties are completed in a timely fashion or by there projected completion date. I easily work with others and enjoying helping everyone. With my people person happy go lucky personality I have always enjoyed the interaction of working with the public and others.

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