Customer Experience Grocery Clerk

Katja P. Hansen

Address: *** *. **** **. ********, IL 61032 Phone: 262-***-****

Email: ******.***.**@*****.***

Summary:

I have experience working both individually and leading groups to accomplish organizational goals. I applied my passion for animals to provide exceptional care, from grooming to health maintenance. I excel in creating a positive customer experience while ensuring the well-being of pets.

Work Experiences:

●Pick N Save March 2019 – August 2023

Waterford, Wisconsin

Title: Grocery Clerk / Produce Clerk / Floral Clerk / Cashier / Online Pick-Up Clerk

Duties include: kept open communication with customers and assisted them with their needs; maintained proper stock levels; managed and minimized product shrink using the FIFO rotation system; maintained OSHA and EcoLab standards for the store, collaborated with management to increase sales and customer satisfaction; unloaded trucks and checked the delivered items against the purchase orders; used equipment like cash registers, scanners, and credit card machines accurately and efficiently; inspected fruits and vegetables for freshness, quality, and appearance; arranged produce in an aesthetically pleasing manner to encourage sales; disposed of spoiled or expired produce items according to store policies and environmental regulations; followed safety procedures and guidelines when using equipment such as knives and slicers; took customer orders for custom floral arrangements and bouquets; created and arranged floral bouquets, centerpieces, and displays; followed design guidelines and aesthetic principles to create visually appealing arrangements; watered and cared for flowers and plants to maintain their freshness; suggested complementary products like greeting cards, balloons, or chocolates to customers

●Petland June 2023 – July 2023

Racine, Wisconsin

Title: Kennel Technician

Duties include: fed and provided fresh water to animals on a scheduled basis; administered medications or treatments as directed by a supervisor; cleaned and disinfected kennels, crates, and common areas regularly; laundered and sanitized bedding and toys; ensured a clean and odor-free environment for animals and visitors; maintained accurate records of each animal's feeding schedule, medications, and behavior; assisted groomers with bathing, brushing, and nail trimming as needed; performed routine maintenance tasks such as cleaning floors, windows, and outdoor areas; communicated effectively with colleagues to ensure the smooth operation of the facility

Education:

●Waterford Union High School

Waterford, Wisconsin

Graduation Date: June 2022

Skills:

●Professional: Strong interpersonal communications, Coordination, Decision-making, Teamwork

●Environments: Windows, Android OS

●Programs: Microsoft Office 365, IE

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