Alexis Burgos

Bronx, NY *****

Phone: 929-***-**** Email: ad1p7u@r.postjobfree.com

Summary of Qualifications:

● Extensive maintenance background with knowledge in green building maintenance

● Strong mechanical aptitude and troubleshooting skills, detail-oriented with good organizational skills, extensive customer service training, and experience using safe work habits

● New York State Driver Permit

● Computer skills including Microsoft Word, Google Suite, email, Internet, remote work via Zoom and Google Meet

● Ability to lift 75 pounds and stand for extended shifts

● Bilingual: English and Spanish

Certifications:

● OSHA 30hr Construction

● 10hr SST [Site Safety Training]

● 2 Hour Drug & Alcohol

● 8 Hour Fall Prevention

● EPA 608

● GPRO Mechanical

Work Experience:

The Crowne Plaza Knoxville, Tennessee

Room Attendant & Bellman 01/2015-12/2019

● Worked with a team of five to ensure the HVAC system worked properly prior to major events; worked to troubleshoot issues and provided repairs as needed

● Developed the highest level of communication and customer service skills while coordinating with other departments to ensure exceptional service

● Assisted guests with hand luggage and offered information about hotel services

● Worked to ensure the cleanliness of over 75 rooms daily to meet all guest needs. Stocked, maintained, and transported housekeeping supply carts on a daily basis

● Quickly responded to more than 75 daily guest requests, delivering food, bedding, toiletries, etc

● Dealt with extremely high-priority guests and maintained professionalism

● Worked an average of 65+ hours a week and seamlessly managed heavy weekend volumes

● Served as an on-site translator; facilitated Spanish-speaking guests USP Hazelton Hazelton, Kentucky

Warehouse Worker 4/2010-12/2014

● Received shipments, uploaded, and sorted according to product type

● Scanned all barcodes into the system before stocking

● Transported products to proper storage areas using a pallet jack or hand truck

● Disposed of any damaged material and immediately reported to the warehouse manager

● Ensured the safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards, and attending weekly safety meetings

● Swept, washed windows, mopped, and emptied trash bins throughout the center

● Utilized buffing equipment to strip, wax, and buff floors Education / Training/Volunteer Work:

The HOPE Program / Green and Clean HVAC (Remote and In-Person) Bronx, New York Hands-on training in Green Building Operations and Maintenance 10/2021-01/2022

● Training in: building maintenance, heating systems, HVAC, and heat pumps. Courses in: customer service skills and principles, conflict resolution, problem-solving, written and interpersonal communications, public speaking, time management, teamwork principles, and project-based learning

● Computer literacy: Google Suite, Google Docs, email and Internet, remote learning Home Maintenance Bronx, New York

Maintenance and Janitorial Worker 1/2020-7/2020

Hazelton School Hazelton, Kentucky

High School Diploma Earned 2015

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