Business Development Account Management
Resume:
Anthony R. Stola, Jr.
Williamstown, NJ, 08094 • 609-***-****
Sales & Account Management
Accomplished professional with substantial experience in leading full spectrum of business development operations for organization, while attaining challenging organisational goals and transforming company’ growth.
Demonstrated success in developing and executing global sales and marketing strategies that take into account regional differences, market trends, and customer preferences. Highly analytical professional with efficiency for leading development and execution of strategic business plans and marketing programs to expand market share and achieve bottom-line objectives. Top-performing leader; known for driving lucrative initiatives, overseeing all aspects of business operations, leading new business development opportunities, and defining robust strategies to capture new clientele. Demonstrated success in driving positive client relations, achieving commercial sales and growth objectives, and yielding business value for dynamic and highly regulated organizations. Track record of activating brands, and growing sales by devising and executing customer-centric and insight-driven strategies, and analyzing marketing metrics.
Areas of Expertise
•New Business Development
•Search Engine Optimization
•Project Management & Coordination
•Data & Business Analysis
•Portfolio Management
•Client Relationship Management
•Key Account Management
•Sales & Revenue Growth
•Training & Development
•Data & Business Analysis
•Stakeholder Engagement
•Budgeting & Forecasting
•Sales Pipeline Management
•Business Planning & Execution
•Brand Marketing Management
•Financial Planning & Analysis
•Market Trend Planning & Analysis
•Revenue & Margin Growth
Career Experience
Ford Recall Specialist Market Source Inc (Contracted to Ford Motor Co), Alpharetta, GA 2020 – Present
Execute Field Canvassing strategies, including targeted door-to-door outreach at designated dealership locations and independent sites, to expedite repair processes and secure necessary case documentation. Lead and direct community outreach and canvassing initiatives, significantly raising awareness of Takata Airbag Recall and impacted vehicles to improve public safety and engagement. Execute field repairs on a variety of vehicles, showcasing technical proficiency and adherence to safety standards.
●Cultivated and maintained partnerships with key stakeholders at Ford dealerships, including General Managers, Fixed Operations Directors, Service Managers, Parts Managers, and Mobile Service Managers, along with teams to strengthen business relationships.
●Leveraged Salesforce.com to meticulously analyze and oversee airbag case closures while ensuring compliance with quality standards and procedural guidelines.
●Compiled, digitized, and maintained comprehensive records in accordance with specified requirements, demonstrating exceptional attention to detail and organizational prowess.
●Established reputation as a Subject Matter Expert in Takata Airbag Recall, providing authoritative guidance and insights to peers and clients.
●Employed mapping and route optimization tools to improve productivity and efficiency in field operations.
●Consistently achieved a top 5 national ranking in call reports and repairs completed, reflecting outstanding performance and dedication.
●Led 18S02 recall campaign across an extensive territory from New Jersey to Maine, achieving the highest number of successful repairs nationally, highlighting exceptional leadership and technical expertise.
Zone Recall Specialist Market Source Inc (Contracted to American Honda Co), Alpharetta, GA 2017 – 2020
Organized repair appointments and secured essential case documentation by implementing field canvassing initiatives, including targeted door-to-door outreach at specified dealership locations and independently. Monitored dealer appointment schedules, confirming and tracking these appointments to ensure optimal organization and time management. Optimized productivity through strategic use of mapping and route optimization tools, enhancing the efficiency of field operations.
●Fostered strategic relationships with Honda and Acura dealerships, encompassing General Managers, Fixed Operations Directors, Service Managers, Parts Managers, Mobile Service Managers, and their teams.
●Utilized Salesforce.com for in-depth tracking and review of airbag case closures, ensuring data accuracy and adherence to closure protocols.
●Steered significant efforts in completing, uploading, and cataloging all relevant information, conforming precisely to specified requirements and maintaining high data integrity.
●Administered and engaged in community outreach and canvassing events, aimed at heightening recall awareness and identifying affected vehicles, thus contributing to public safety initiatives.
●Recognized as an authoritative source of knowledge on all matters related to the Takata Airbag Recall, providing expert advice and information dissemination.
Location Manager, Hertz Corporation, Philadelphia, PA 2014 – 2017
Oversaw daily operational activities, staffing management, and customer service excellence to improve organizational efficiency and client satisfaction. Directed comprehensive management of planning, tracking, analysis, and reporting at airport facility, coupled with meticulous revenue recognition, ensuring streamlined operations and financial accuracy.
●Nurtured long-term relationships with clients through strategic account management.
●Improved employee training and development processes, augmenting procedural efficiency and productivity, particularly in the instant return process, leading to generation of new revenue streams.
Owner Operator, President (Tasty Kake), Tasty Baking Company, Philadelphia, PA 2009 – 2014
Led customer service operations and executed marketing and sales strategies for Tasty Kake products across a network of 17 accounts, driving significant product visibility and customer engagement. Fostered and strengthened account and customer relationships, ensuring sustained business growth.
●Escalated sales revenue from $228K to $375K between 2009 and 2015, a testament to effective sales tactics and strategic business management, culminating in the successful sale of the business.
●Utilized combination of sales acumen, targeted marketing, and account-specific advertising to optimize product distribution and consumer demand.
Northeast Pharmaceutical Manager, Promo-vision Palomino, Memphis, TN 2007 – 2009
Initiated a new pharmaceutical sales division, pioneering a pilot program across seven states focused on brand reminder products, leading to an innovative expansion in market reach. Devised and implemented custom manufacturing processes in collaboration with support teams at manufacturing facilities in China.
●Tailored pharmaceutical medical marketing premiums specifically for new product launches, enhancing brand visibility and market penetration.
●Established relationships with ten key pharmaceutical distributors and trained sales staff, ensuring effective marketing presentations were deployed for optimal product distribution.
Additional Experience
Senior Biological Products Specialist Sanofi Pasteur, Swiftwater, PA
Education
King’s College Marketing
M.M.I. Preparatory College Prep
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