Project Manager Management
Resume:
Dwaine
Thomas
Certified Project Manager
Contact
LinkedIn ULR
Phone
**********@*****.***
Skills
Project Management
Agile and Waterfall Methodologies
Software Development Lifecycle
Microsoft Suite
Client Relationship Management
Resource Management
Vendor Management
Service Industry Partner
Management
SaaS
Salesforce
Confluence
SharePoint
NetSuite
Workflow
Jira
Kanban
Data Analysis / Trend Assessment
Training Programs Development
Trainee Evaluations
Certified Project Manager with a strong background in software and application development professional offering 8+ years of experience in managing professional resources on system use and optimization. Expert in technical implementations for Banking, Municipalities, and Global SaaS projects that align with the organization’s strategic goals, mission and vision while consistently pursuing opportunities to improve service and provide timely delivery. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach. Career History
6/2022 – Present Project Manager
Bullhorn
• Create and manage project schedules utilizing Clarizen.
• Report and manage all project budgets, invoices, and management reports.
• Manage a team of Strategic Architects, Solution Consultants, and Test Engineers.
• Create and manage RAID (Risk, Actions, Issues, and Decisions) logs.
• Direct multiple global projects of 6+ months duration and project budgets up to $2M.
• Create and manage resource planning, and work collaboratively with Service Industry Partners.
• Facilitate quarterly Steering Committee meetings.
• Utilize Salesforce, SharePoint, Google Sheets, Jira, and SQL.
• Monitor Key Performance Indicators and make recommendations on workflows or enhancements that provide the greatest impact and improvement.
• Participate in Integrated and User Acceptance Testing as dictated by IT change control.
1/2022 – 6/2022 Project Manager
Tatum International (Contractor)
• Create and manage project schedules using MS Project and Project Server.
• Facilitate daily stand-up using Jira and Kanban.
• Collaboratively developed, designed, and redesigned sub-optimal workflows.
• Proactively initiated and implemented strategies to improve client performance and end-user satisfaction.
• Manage technical and solution functional consultants.
• Collaborate with Vendors to mitigate dependencies and risk.
• Gather requirements, design, configure, test, train, and deploy applications.
1/2019 - 1/2022 Project Manager
Tyler Technologies
• Create detailed project schedules and mitigate project risks and actions.
• Facilitate Steering Committee meetings with Key Stakeholders and Executive Sponsor.
• Mitigate risk and resolve conflict.
• Educate team on the adoption of Agile Scrum and Kanban.
• Negotiate project resources with the Resource management team.
• Manage out-of-scope and in scope project items.
• Direct a team of 10+ Implementation Consultants and Test Engineers. Excellent Interpersonal
Communication
Progress Tracking
Technological Instruction
Skill Building
Time Management
Multi-site Operations
Analytical
Microsoft Suite
Google Suite
Budgeting
Testing and Conversion Plans
Strategic Planning
Performance Evaluations
Certifications
PMP
NMLO
Education
BA, Economics
Ripon College - Ripon, WI
9/2017 –10/2018 Implementation RMLO
Credit Union 1
• Assist with the implementation of software developments and recommended processes to increase client retention.
• Identify processing workflow gaps to provide innovative solutions for improvement to senior management.
• Analyze applicants’ financial status, credit, and property evaluations for granting loans.
• Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users. 5/2017 - 9/2017
3/2015 – 1/2016
Project Manager
Workforce Assurance Group (Contractor)
• Create and deliver complex project plans.
• Monitor project team performance and facilitate weekly project team meetings.
• Facilitated weekly and monthly forums with the client to discuss any open questions or concerns.
• Generate weekly project status reports.
1/2016 - 4/2017 Project Manager
JP Morgan Chase (Contractor)
• Manage 28-million-dollar portfolio accounts through a commercial card conversion.
• Create project plans while prioritizing, managing, and executing tasks independently.
• Perform assessment, data gathering, and root cause analysis to improve client’s experience.
• Facilitate all customer calls and Executive Stakeholder meetings.
• Generate weekly, bi-weekly, and monthly project reporting.
• Conduct End-to-End User Acceptance Testing (UAT). 11/2010 -
2/2015
Account Manager
Fay Servicing
• Manage loan portfolio for the company’s largest Fortune 500 client.
• Perform end-to-end management and setup for the onboarding of clients.
11/2009 - 11/
2010
Mortgage Banker
New Castle Home Loans
• Facilitate financing for residential properties with a 90% closing rate.
• Analyzed applicants’ credit and property evaluations for granting loans.
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