Customer Service Representative
Resume:
Betsy Culpepper Lucas
********@*****.***
Missouri City, Tx 77459
Objective
To assist and enrich any organization or team I am part of in reaching the company’s goals and objectives.
Education
Experience
Minnesota School of Business
Bachelor's Degree
Information Technology
June 2008
A.A.S Degree
Network Engineering
May 2006
Hennepin County IT Support Analyst II
1/2007–6/2022
Provide Technical support to end users.
Troubleshot/resolve hardware and software issues.
Install and configure computer systems and peripherals.
Maintain and upgrade existing systems and applications.
Create and update documentation for IT processes.
Hennepin County Real Estate Tax Clerk II
9/2000–12/2006
Support staff, data entry
Clerical support, auction support
Respond to Public inquiries
Trained staff
Create and update documentation for business unit.
Hennepin County Information Specialist
4/1992–9/2000
Lead information specialist
Answer incoming calls on Centrex phone system.
Routed calls to designated business units.
Awards & acknowledgments
Consistently received positive feedback from the public and coworkers resulting in recognition for our department and team.
Successfully completed training in project definition, As-is and To-be process modeling.
Contact this candidate