Jada Jones

Tampa, FL *****

ad1p4c@r.postjobfree.com

+1-813-***-****

Authorized to work in the US for any employer

Work Experience

Chargeback Specialist

FIS - Tampa, FL

March 2022 to Present

Chargeback service for prepaid cards . Dispute charges . Inbound calls for Bank of America, H&R Block and a lot of other companies .

1. Resolved customer disputes with the correct resolution code and error-free on the first chargeback. 2. Maintained high-quality scores in chargeback resolution. 3. Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute. 4. Directed involvement on the follow through on problem resolution. 5. Supported new hires in their training and coaching in order to enhance their knowledge and skills. 6. Consistently achieved department goals by maintaining and exceeding quality scores. 7. Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices.

Collection/Debt Collector/Correspondence

Plan Services - Tampa, FL

August 2019 to February 2022

• Keep track of assigned accounts to identify outstanding debts.

• Plan course of action to recover outstanding payments.

• Locate and contact debtors to inquire of their payment status.

• Negotiate payoff deadlines or payment plans.

• Handle questions or complaints.

• Investigate and resolve discrepancies.

Data Entry Specialist

HealthMarkets - Tampa, FL

February 2018 to August 2021

• Managing master data, including creation, updates, and deletion.

• Managing users and user roles.

• Provide quality assurance of imported data, working with quality assurance analysts if necessary.

• Commissioning and decommissioning of data sets.

• Processing confidential data and information according to guidelines.

• Helping develop reports and analysis.

• Managing and designing the reporting environment, including data sources, security, and metadata.

• Supporting the data warehouse in identifying and revising reporting requirements.

• Supporting initiatives for data integrity and normalization.

• Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.

• Generating reports from single or multiple systems.

• Troubleshooting the reporting database environment and reports.

• Evaluating changes and updates to source production systems.

• Training end-users on new reports and dashboards.

• Providing technical expertise in data storage structures, data mining, and data cleansing. T-Mobile Customer Service Representative

One Touch Direct, LLC - Tampa, FL

March 2015 to September 2019

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

• Inbound & outbound calls 60-75 a day

• able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction.

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Education

Associate in Science (AS) in HCC

August 2022 to Present

Skills

• Credit Analysis

• Underwriting

• Typing

• Customer service

• Restaurant experience

• Banking

• Financial Analysis

• Pricing

• Financial Report Writing

• Sales

• Accounts Receivable

• Research

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