Customer Service Representative
Resume:
Alecia Richardson
Merrillville, Indiana
************@*****.***
Work Experience
Customer Service Representative (Remote)
Hinduja Global Solutions 11/09/2021-Present
Avis campaign
The goal was to have patience, empathy, and compassion when assisting customers with the vehicle’s mechanical issues. To get the customer back on the road as soon as possible.
Aramark - Chicago, IL September 2015 to February 2019
Hospitality- providing the linen and food for the Amtrak Train
Load and unload the product for the Amtrak train.
Assist the Lsa with receiving their count to make sure they have everything.
Sorter/Packer Sony - Bolingbrook Il May 2015 to June 2015
Package movies and games
I was taught how to utilize an rf scanner, package the materials, and label the boxes.
My duties were to package all the product and ensure it was ready for shipment.
Kings liquor: Cashier- February 2015 to May 2015
Serve the customers, and make sure the customers are satisfied. The customer is always right.
Pops liquor: Cashier- 2007 to 2008
Phoenix Security Company: Security Officer. - Chicago, IL June 2004 to July 2005 security officer
Eric-tec - Chicago, IL January 2002 to June 2003
Staffmark: Picker, Packer, and Sorter - Chicago, IL March 2001 to January 2002
Education:
University of Arkansas, Grantham: Bachelor’s in science-Human resources Lenexa Kansas 10/2021- Present
Grantham University Associates Degree Lenexa, Kansas 02/2020-10/2021
Kennedy king college - Chicago, IL 1998 to 1999
Jean Baptiste DuSable- Chicago, IL
Skills and tools utilized.
Communication skills
Customer service
Data Entry
Excel
Materials Handling
Microsoft Office
Shipping and Receiving
Phone etiquette
Twilio/Avaya
XVR
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