Customer Service M A
Resume:
TONY D. GONZALEZ, M.A.
Newark, DE 19713
ad1p2m@r.postjobfree.com
PUBLIC TRANSPORTATION LOGISTICS, SERVICE COORDINATION, BUSINESS PLANNING
Operator training –Ridership Goals – Customer Service– Team Leadership
Tony at a glance:
Successfully manages a major department with 30 operators and support staff with a budget over $2,000,000
Effectively broaden department and organization goals for revenue and public service of paratransit agency of a locally essential nonprofit
Efficaciously utilizes a wide variety of organizational and logistical software to track goals, evaluate current achievements, and identify improvement opportunities.
Leader of multiple teams and provided energizing motivation to, not only achieve goals set, but to consistently raise the bar for the team, company, and myself as a professional
Selected skills and experience:
Paratransit Logistics and Services
Cross-functional Communication
Labor Management
Business Logistics
Rolling Stock Management
Vendor Relations
Project Development/Management
Route Planning and Enhancement
Mass Transit Logistics
Operator Training
Transportation Service Planning
Customer Service
PROFESSIONAL EXPERIENCE
JB HUNT- Logan Township, NJ 2021- 2023
Transportation Manager
Running dispatch for transportation fleet
Assist with managing weekly payroll.
Manage a board of drivers.
Create daily delivery assignments.
Adhere to Federal and State DOT regulations.
KENT-SUSSEX INDUSTRIES, INC. – Milford, DE 2013-2021
Logistics Director
Successfully plan 30 routes with over 25 vehicles to aid the transportation of over 200 Special Needs individuals in Kent and Sussex counties to vocational training and employment
Manages a standing fleet of over 50 vehicles: passenger vans, DART style lift busses, among other methods of transportation essential to KSI’s social goals
Responsible for exploring new efficiencies and revenue opportunities in order to aid KSI’s goals
Interacts and aids individuals from a multitude of social, educational, and racial backgrounds
PRODUCE INDUSTRY INTELLIGENCE 2009-2013
Senior Consultant and Founder
Research and Analysis for National and International organizations and associations
Successfully conducted a number of market research projects for international clients
Business and market analysis and client procuring strategies
Conducted product and service sales for Chile based Yentzen Consultants
Direct marketing logistics for Defined Industries (Fort Washington, PA)
PRODUCE MARKETING ASSOCIATION (PMA) –Newark, DE 2004-2009
Manager, Information Resource Center, (2007-2009)
Researched, compiled, and reported on industry trends that secured new business
Created a new information tool for a large membership base to assist with pinpoint marketing
Major projects manager for a membership-wide, real time news service that served as a marketing and public relations tool for the association as well as a “breaking news” service
Manager, Industry Technology & Standards (2005-2006)
Facilitated and managed logistics for committee, task force, and board meetings
Became one of the organization’s premier experts on inter and intra business communication
Organized and conducted professional development pertaining to industry compliance
Research and advocated for a variety of operations technologies, trends, and consumer trends
Education Manager, (2004-2005)
Organized and developed meeting logistics for regional and national trade shows and conventions
Vendor and contract procurement and maintenance
Education coordination for yearly trade meeting of over 16,000 attendees
Managed conference planning logistics for 1200 to 18000 attendees
Education and training talent acquisition, presentation outlines, as well as travel and lodging logistics
EDUCATION/ASSOCIATIONS/AFFILIATIONS
Slippery Rock University, Slippery Rock, PA
-MA, US History
-BA, History
Healthy Foods for Healthy Kids, Inc.
oMarketing Communications and Public Relations Chairman (2008-2009, 2012-2013)
oPresident of the Board (2010-2011)
Delaware School for the Deaf
USS Olympia Historical Society
Boy Scouts of America
US ARMY ROTC (1995-1997)
Phi Alpha Theta (History Honorary)
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