Customer Service Support

Imani D. McGill

McDonough, GA *****

C: 678-***-****

E: *****.*******@*****.***

CAREER PROFILE

Effective team player with strong leadership and customer service background. Demonstrated success in project management and customer support. Excellent communicator seeking a challenging position utilizing current skills, abilities and degree, with the opportunity for professional growth.

EDUCATION

Gordon State College, Barnesville, GA May, 2017

Associate of Arts in General Studies

EXPERIENCE

Cosmetic Warehouse Outlet, Locust grove, Ga April, 2022 – July, 2022

Ensure high levels of customer satisfaction through excellent sales service

Welcome customers to the store and answer their queries

Follow and achieve department sales goals on a monthly, quarterly and yearly basis

Maintain in stock and presentable condition assigned area

Walgreens (Centralized Services Work at home ) September, 2021 - January, 2022

100 to 200 outbound and inbound calls a day

Responsible for promoting services

First point of contact for internal Walgreens customers

Chase Bank, McDonough, GA September, 2018 – July, 2021

Personal Banker

Answer telephone inquiries on banking products and services

Complete customers’ financial transactions

Uphold strict protocols to prevent theft of assets

Coach Outlet, Locust Grove, GA June, 2014 – September, 2018

Sales Associate

Greeted customers

Recommended merchandise based on the customers’ needs

Stocked store with merchandise

Assisted in display of merchandise

Processed customers’ payments

ADDITIONAL INFORMATION

Awards: Chase Bank Five Keys Award

Technology skills: Microsoft Word, Excel, and PowerPoint etc.

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