Customer Service Data Entry

MF Monica Foster

Houston, TX ***** 832-***-**** ******.********@*****.***

PROFESSIONAL

SUMMARY

Proactive and meticulous Product Specialist with over 10 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. SKILLS Performance Motivation

Maintain Systems

Training and Development

Microsoft Access

Communications Strategies

Ability to Work Independently

Telephone Etiquette

Understanding Customer Needs

WORK HISTORY SUPERVISOR 05/2011 to 06/2021

Luminess Air Stafford

Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Generated reports detailing findings and recommendations. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Handled day-to-day customer contact via phones, faxes, and emails. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

EDUCATION Virginia College

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