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Customer Service Technical Support

Location:
Chicago, IL
Posted:
December 05, 2023

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Resume:

John Le

Chicago, IL • ad1p1g@r.postjobfree.com • *+ 872-***-****

Education

DePaul University Chicago, IL

Bachelor of Computer Science with a concentration in software development. September 2023 – Present Professional Experience

Pro Nails Chicago, IL

Nail Tech Assistant October 2020 – April 2023

● Conducted consultations with clients to assess their nail care needs and preferences.

● Educated clients on nail care and recommended home care routines.

● Built and maintained a loyal client base through exceptional customer service and personalized care.

Target Chicago, IL

Electronic Representative January 2017 – September 2021

● Provide technical support and product information to customers

● Collaborate with the sales team to identify opportunities for upselling and cross-selling electronic products and accessories.

● Assist customers in selecting the right electronic products for their specific needs, offering expert guidance on features, compatibility, and performance. Classic Bowl Morton Grove, IL

Porter March 2016 – July 2016

● Demonstrated commitment through impeccable attendance and quality performance.

● Collaborated with colleagues to complete cleaning tasks efficiently.

● Managed time sensitive tasks in an organized and efficient way Extracurricular Experience

DePaul Esports Chicago, IL

Player September 2023 – Present

● Practiced, trained, and met with teammates to improve performance, teamwork, and strategies.

● Developed a strong sense of teamwork, communication, and leadership skills.

● Effectively managed time and prioritized tasks in order to meet training and competition deadlines.

Technical Expertise, Additional Skills, & Languages Microsoft applications such as Word and Excel. Google Workspace applications including, Google Forms, Google Documents, and Google Slideshows. I am a native Vietnamese and English speaker. Some of my skills include collaboration, leadership, communication, and problem-solving.



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