Customer Service Technical Support warehouse
Resume:
Shaybreon Brown
Jacksonville, FL *****
ad1p0u@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Focus Services - Jacksonville, FL
July 2023 to October 2023
• Assisted customers with payments
• Troubleshooting customer’s equipment
• Answered customers calls
• Successfully delivered wonderful call center skills Customer Service Representative
DialAmerica - Jacksonville, FL
January 2023 to June 2023
• Answering calls and helping customers with there tolls and making payments. Pawn Broker
Value Pawn - Jacksonville, FL
March 2022 to July 2022
Sold items
Helped customers with any questions or concerns
Sales
Concentrix
Concentrix - Jacksonville, FL
January 2022 to March 2022
• Answered calls
• Helped customers with there problems
• Troubleshoot peoples accounts
Arby's Crew Member
Arby's - Whiteville, NC
October 2020 to March 2021
• Greeted and served customers
• Worked well in a fast-paced, high pressure environment
• Answered customer questions
• Answered and made phone calls
• Maintained a positive relationship with coworkers
• Restocked supplies
Warehouse Worker
House of Raeford - Wallace, NC
February 2018 to April 2018
Warehouse
Cashier
Arby's - Whiteville, NC
February 2017 to January 2018
• Greeted every customer
• Resolved customer complaints
• Counted out cash drawers
• Operated cash register[s]
• Stocked merchandise
KFC Team Member
KFC - Whiteville, NC
April 2017 to September 2017
• Taking orders
• Greeting customers
• Resolved customer complaints
• Counted out cash drawls
Cook/Prep
Zaxby's - Whiteville, NC
July 2016 to December 2016
• Greeted every customer
• Resolved customer complaints
• Counted out cash drawers
• Operated cash register
• Stocked merchandise
Education
High school diploma
Whiteville High School - Whiteville, NC
August 2017 to June 2021
Skills
• Computer Operation
• Team Member (4 years)
• Cashiering
• Sales Experience (4 years)
• Fast Food (4 years)
• Customer Service (4 years)
• Food Service (4 years)
• Food Prep (4 years)
• Computer skills
• Customer service
• Call center
• Technical Support
• Troubleshooting
• iOS
• Computer Networking
Assessments
Technical support: Customer situations — Proficient September 2023
Responding to technical support situations with sensitivity Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
September 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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