FATIMA ZOHURA

ad1ozw@r.postjobfree.com Phone: 640-***-****/ 347-***-****

OBJECTIVE:

Eleven plus years of strong understanding of SDLC and seeking a Software QA Analyst/Tester position of a winning organization where creativity, sincerity, skill and performance are the criteria for one's appraisal and recognition.

SUMMARY:

Expert in Software Quality Assurance Methodologies including development, execution, and maintenance of the Test Plans, Test Result documents and Defect reports.

Eleven plus years experienced in Software Quality Assurance (SQA), Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Experienced with HP ALM/ HP Quality Center Administration (Domain creation, Project Creation, User Creation, maintain user authentication, Allocation of projects to users). this kind

Experienced in Creating Test scripts, Defects, Test results in Visual Studio Team Services (VSTS).

Expert in managing and leading multiple Testing Teams simultaneously.

Performed Database Validation and Verification using Structured Query Language (SQL) queries.

Strong problem solving and analytical skills, with profound ability to prioritize and multitask goals to meet the time requirements.

Proficiency in business analysis, business process design, compilation of functional specifications, process development, testing and training.

Expertise on assigning the Test Cases to the Test Sets in Application Lifecycle Management (ALM).

Experienced in creating testing documents such as Test Plan, Test Summary Report, and Requirement Traceability Matrix etc. from scratch.

Experienced with assigning the Requirements to the Test Cases in HP Application Lifecycle Management (ALM).

Experience working on different Centers for Medicare and Medicaid Services (CMS) projects to support government Medicare and Medicaid Systems.

Experienced working with Target Process to maintain user story status, perform and update the test result.

Experienced working with Salesforce Portal and Platform site in multiple modules.

Excellent working knowledge of Windows environments.

Sound knowledge in Creation of Business Components and Application Areas.

Acquainted with different testing concepts and methods like Functional testing, Black Box, Regression, UAT, Smoke, Sanity, Unit and Integration, End-To-End Testing.

Experienced managing CMMI level 3 software development project team in the real time environment.

Excellent team player with strong listening, verbal, attention to detail, communication skills and leadership qualities.

Ability to work independently and as part of a team. Very dedicated to producing professional work with the highest quality and creativity.

PROFESSIONAL EXPERIENCE:

State of Tennessee - TennCare Project -TEDS Remote

Job Title: Functional/ Manual QA Tester April 2023 to Present

My Role & Responsibilities:

·Worked for TEDS Cloud migration Project which is Eligibility Determination System for State of Tennessee.

·Experienced working on large-scale IT implementation project for Medicaid Eligibility Determination systems.

·Worked on Cloud Migration system for multiple environment such as on-perm and staging platform.

·Experienced working on Integrated eligibility functional testing system for multiple modules.

·Perform different types of testing from Smoke testing to Regression testing to Functional integration testing.

·Used Jira and Jama as test management tools.

·Used JAMA tool to upload Test Cases and execution purpose.

·Logged the Defects in JIRA while performing testing and send them to developer for fixing.

·Performed Cross Browser testing for the Application in different Web Browsers.

·Used DBeaver tool to Data verification and validations.

·Experienced in designing and developing Test Scenario/Test Cases/Test steps for various Business Services/methods covering both positive and negative testing requirements.

·Attended daily Project Status Meeting with Scrum, Development team and provide testing updates.

·Worked closely with QA Manager to define Test Scope, Gap and Risk Analysis, Dependency and Constraints.

Environment: DBeaver, Java, Web application, Om-Prem and stage, Windows 10, Microsoft Office Suite, Command Prompt, .NET, MS Office suite, C++.

United Health Group Remote

Job Title: Senior UAT Lead Oct. 2022 to April 2023

My Role & Responsibilities:

·Worked on Behavioral Health Customer Implementations and Renewals for new and existing clients. Also support implementations of BH new business and plans renewal as well as plans modifications.

·Responsible for multiple UAT projects co-ordination and support them for pre-production UAT testing.

·Developed Project’s related Test Strategy and Test Plan with resource requirements and time estimates for UAT team.

·Experienced in designing and developing Test Scenario/Test Cases/Test steps for various Business Services/methods covering both positive and negative testing requirements.

·Experienced working with Salesforce Platform site in multiple modules.

·Helped Salesforce Service Cloud UAT testing.

·Used HP ALM tool to upload Test Cases and execution purpose.

·Co-ordinating with multiple Functional QA leads to gather UAT testing requirements and testing phases.

·Responsible for supporting the business testing cycles within the program team.

·Perform different testing from Smoke testing to Regression testing to Functional testing.

·Performed FACETS test environment Functional Data verification and validations.

·Tested the Application in different Web Browsers and on Multiple Platforms and Windows.

·Identified the Defects while system testing and send them to developer for fixing.

·Gathered Test Data from Functional team for UAT test cases validation.

·Attended weekly Project Status Meeting with Scrum, Development team and worked closely with QA Manager to define Test Scope, Gap Analysis, Risk, Dependency and Constraints.

Environment: FACETS, Java, Web application, Windows 10, Microsoft Office Suite, Command Prompt, HTML, Web Services, .NET, MS Office suite, C++.

ATT.com Remote

Job Title: User Interface Tester/ Senior UAT Sep. 2021 to Oct 2022

My Role & Responsibilities:

·Worked on Transfer of Billing Responsibility (TOBR) portal in ATT.com to validate the enhancement and modification of functional changes for consumer phone and Internet services.

·Involved in QA and UAT both Team for Application validation and verification purposes.

·Experienced in analyzing Business Requirement Specification (BRS), Software Requirement Specification (SRS) and User Requirement Document (URD).

·Used JIRA and iTrack for tracking Features and User stories details.

·Experienced in developing Test Plan and Test Approach artifact with resource requirements and time estimates for QA and UAT team.

·Experienced in designed and developed Test Scenario/Test Cases/Test steps for various Business Services/methods covering both positive and negative testing requirements.

·Used Zyphyr tool to upload Test Cases and execution purpose.

·Perform different testing from Smoke testing to Regression testing to Functional testing.

·Also Performed Sanity, Smoke, Functional, Security, Configuration and User Acceptance testing manually.

·Tested the Application in different Web Browsers and on Multiple Platforms-UNIX, Linux and Windows.

·Log defects in JIRA upon find and send them to developer for fixing.

·Identify the severity and priority of a defect and act accordingly.

·Gathered Data for UAT test cases validation.

·Worked in UAT Team to perform Regression and End to End Validation.

·Performed release testing for Production environment when Code went live.

·Tested functionality Enhancements and Change request against Project Requirements.

·Attended weekly Project Status Meeting with Scrum, Development team and worked closely with QA Manager to define Test Scope, Gap Analysis, Risk, Dependency and Constraints.

Environment: Java Selenium, B50 Web application, Windows 10, Microsoft Office Suite, Command Prompt, FACETS, HTML, Web Services, .NET, MS Office suite, C++.

United Health Group Research & Development Minnesota

Job Title: Senior QA Functional Tester Aug. 2020 to Sep 2021

My Role & Responsibilities:

·United Health Group uses Individual Health Record (IHR) tool which provides an all-in-one record of an individual’s health, enabling a person and their care team to help improve collaboration and care. Due to the larger number of member records, UHG built a completely new Version of IHR named ‘B50 Build IHR’ that could support up to 50 million records.

An updated IHR will provide more comprehensive, accurate information about an individual’s single best records and will support health collaboration across the system.

·Analyzed Business Requirement Specification (BRS) to create Feature based and Functional based Test Cases.

·Gathered and created Test data from scratch.

·Used JIRA for User story tracking and Change Request updating.

·Manually executed Testcases in JIRA and documented the test results in Jira.

·Used Jira for Defect management.

·Worked on IHR Backend UI platform for data validation of individual Patients single best records like Conditions, Medications, Lab records etc.

·Performed Data Validation testing in JSON format which also includes DDS viewer.

· Update and modify patient’s health data in IHR through SBRing payloads.

·Tested all the new rules from Business by SBRing them to the backend system and stored them to Mongo DB.

· Used Kafka tool for near real time data flow to Mongo DB.

·Perform Backend testing in MongoDB.

·Perform Automation testing through Java Script.

·Performed Smoke and Regression Automation testing through Selenium which was integrated with Jenkins.

·Validate Java code by performing manual testing.

· Expertise in Functional testing, Integration testing and Regression testing.

·Performed Regression support and validation.

·Performed detailed Functional testing to make sure that the application is working as expected in Production environment.

·Worked with Business closely to Demo the application functionality and provided necessary documentation.

·Was involved in Sprint Planning, Sprint Review and Daily Scrum.

·Support Financial Data Management team for Business data validation and UAT testing.

·Worked with vast data management and retrieved data from FACETS database.

·Working with migration and regression testing for Financial Data Management.

·Performed Business validation for different types of Health Claims and ran automation through Jenkins.

·Used SAS 9.4 Database for data retrieve and data manipulation.

·Also used SAS is to report and analyze statistical data.

Environment: Java Selenium, B50 Web application, Windows 10, Microsoft Office Suite, Command Prompt, SAS DB, FACETS, HTML, Web Services, .NET, MS Office suite, C++.

Emblem Health Insurance New York City, NY

Job Title: Senior UAT Lead April 2019 to Aug. 2020

My Role & Responsibilities:

·Engage Consumer Shop & Enroll portal of Medicate and Medicare base health insurance portal where consumers can come, select & apply for their health insurance based on their income, age and dependence. Worked on patients Health plan & Enrolment modules where people choose their qualified Health Insurance plan.

·Experienced analyzing Business Requirement Specification (BRS), Software Requirement Specification (SRS) and User Requirement Document (URD).

·Communicated project business findings with appropriate business leadership groups.

·Performed UAT Regression Testing to confirm that the bug has been fixed in UAT environment.

·Performed Functional testing to make sure that the application is working as expected in Production environment.

·Worked with business closely to give them application demo and provided necessary documentation.

·Help Business team by providing UAT test cases and created Test data for testing.

·Worked with Regression & UAT Team for release testing.

·Experienced keeping track of client’s feedback and comments using XLC tracker and uploaded them to SharePoint.

·Managed Multiple Testing Teams for different modules & assigned tasks to individual team.

·Participated in Internal and External Reviews as well as formal walkthroughs and status meetings.

·Worked with onsite and offshore resources to ensure that all testing activities are on track and all critical defects were being escalated to development teams.

·Conducts offshore status call daily to get daily update about work progress.

·Drafted Test Cases based on Functional and System Specifications.

·Prepared UAT Test Plan and Requirement Traceability Matrix (RTM) to establish traceability between requirements and test cases.

·Involved in Manual Testing of the application for Negative and Positive scenarios.

·Maintained CMS Health Rules guideline and Compliance rules while performing testing.

·Worked on Patient Health Edge and Enrolment portal.

·Used MongoDB and FACETS database to perform backend testing.

·Used SQL query to retrieve data based on the requirements.

·Performed System and Integration Testing.

·Detected, reported and classified bugs in ALM.

·Used ALM for managing Test Case execution and defect tracking of all issues.

·Extensively involved in executing, analyzing and verifying test results and worked with developers to resolve issues.

·Used JIRA for User story tracking and Change Request updating.

·Used Jira for Defect triaging during the meeting.

· Experienced creating meeting reports using the Jira Testing Dashboard.

·Worked partially Salesforce Service Cloud UAT project to support UAT users and clients.

·Helped Salesforce Service Cloud UAT testing.

·Performed Web service testing by using SoapUI tool.

·Experienced in using Selenium IDE for Record and Playback scripts.

·Used Mabl Automation tool for Regression Test Suite and executed test cases there.

·Performed Visual Regression testing, Content validations and identified broken links using Mable Automation tool.

·Responsible for reporting Daily Status and Weekly progress of testing to the project manager.

Environment: Salesforce, Service Cloud, Mabl, SoapUI, Selenium IDE, Windows 10, HP ALM 12.2, Microsoft Office Suite, Command Prompt, MongoDB, FACETS, HTML,

Web Services, .NET, MS Office suite, Java.

Healthfirst Healthcare Insurance (HFIC) New York City, NY

Job Title: Senior QA Lead Jan. 2019 to April 2019

My Role & Responsibilities:

·Worked on HF/ HFIC (Healthfirst Insurance Company) Project for small Business healthcare system, which provides health coverage for small organizations and their employees. HFIC works with various General Agents, Brokers, Delegated Brokers and Employers in NYC to provide health insurance coverage for existing and new hire Employee and their Family members.

·Experienced in performing testing using Salesforce portal and platform site.

·Experienced in using Salesforce Apex Data Loader to update application data.

·Worked on Migrating the application from Salesforce to LAMP.

·Experienced testing applications on LAMP (Linux, Apache, MySQL, PHP) web server’s operating system integrated with PEGA Business Process Management tool.

·Performed testing on PEGA front-end custom build application and backend testing to validate the data from the backend.

·Verified data in JSON (JavaScript Object Notation) file which is retrieved from PEGA.

·Experienced creating EEIMAS files for PEGA processing to verify membership data transferred to MHS (Managed Healthcare system) for HFIC project.

·Validate and Verified data on MHS.

·Participated in various meetings with client during the requirement discussion and requirement resolution.

·Estimated the Level of Effort for testing every sprint.

·Analyzed Requirement documents and wrote test cases from the assigned requirements.

·Uploaded the test cases to ALM after completing the peer review for the test cases.

·Developed and executed Test Plan, Test Scenario, Test Cases and Test scripts in HP ALM.

·Experienced controlling the defect lifecycle for the testing in ALM.

·Worked with UFT Automation team closely for reporting and issue solving.

·Exposed Functional testing HP Unified Functional Testing (UFT).

·Conduct Daily Standup meeting for team and communicate daily for priorities and goals.

·As a part of the agile teamwork with Scrum master to prioritize User Stories and assign tasks to team members.

·Responsible for reporting daily status and progress of testing to the project manager.

Worked with onsite and offshore resources to ensure that all testing activities are on track and all critical and blocking defects are being escalated to respective development teams.

Used Version 1 for Requirement / User Story tracking, creating defects and updating Business rules.

Worked with Regression Team for release testing.

Environment: LAMP, Salesforce, Windows 7 & 8, HP ALM 12.2, SoapUI, Microsoft Office Suite, SQL server 2012, Command Prompt, Oracle, HTML, Web Services .NET, MS Office suite,

Java.

Baltimore Gas and Electric Company (BGE) Baltimore, MD

Job Title: Senior UAT Specialist Aug. 2018 to Jan. 2019

My Role & Responsibilities:

·BGE is converting their legacy system to online and cloud-based web applications to make their service available around the clock and modernize their system for better communication with their customers. To accomplish that goal, BGE started Speed Pay payment system.

·Worked on Speed Pay payment gateway system and performed Payments Application support testing in production environment with multiple different onsite and off sight teams.

·Experienced to Analyze Business Requirement Specification (BRS), Software Requirement Specification (SRS) and User Requirement Document (URD).

Developed and executed Test Scenario, Test Cases and Test scripts in Visual Studio Team Services (VSTS) and HP ALM.

Strong Ability to construct custom dashboards using various filter types in VSTS.

·Created Traceability matrix between Requirements and Test cases.

·Strong Experience Atlassian tool administration knowledge on JIRA and Confluence.

·Experience Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.

·Strong Ability to construct Confluence pages and integrate JIRA projects with Confluence pages.

·Involved in Preparation of test conditions detailing the high-level overview.

·Maintained Test logs and Test reports in HP ALM.

·Categorized bugs based on the severity and interfaced with developers to resolve them.

·Created a detailed System Test Plan and procedures.

·Analyzed the business requirements for payment gateway and involved in the review discussions.

·Participated in the QA activities for various releases in the Project.

·Performed User Acceptance testing, System and Integration Testing, WebService testing.

·Drafted test cases based on Functional Specifications and System Specifications.

·Performed UAT Mobile testing in Production environment.

·Involved in UAT Testing of the application for Negative and Positive scenarios.

·Performed Cross Browser UAT testing in Webserver & Mobile devices.

·Mentored the team members with business functionality.

·Performed UAT Regression Testing to make sure UAT bug has been fixed in production environment and the application was running properly as requirement.

·Extensively involved in executing, analyzing and verifying test results.

·Communicated Project business issues to appropriate business leadership groups.

·Involved in validating and verifying defects using Quality Center and clearly articulated defect issues.

·Extensively involved in GUI and backend Oracle testing (CC&B).

·Provided support in remediating CC&B exceptions in a post-production environment.

·Used Oracle CC&B to analyze electric bill exceptions, usage to track corrective revenue.

·Assisted in definition, creation, and validation of test data.

·Worked closely with multiple Offsite teams & development team to identify and fix defects and enhancements.

·Involved in documenting and analyzing defects and test results.

·Communicated clearly and frequently the status of defects, and the steps to resolution with technical and business teams.

·Exercised good judgment within generally defined quality assurance practices, procedures and standards.

·Supported Amazon Alexa UAT Team for UAT and Functional testing.

·Performed Functional and UAT testing with Google Assistant team.

·Performed Functional and Regression testing HP Unified Functional Testing (UFT).

·Used HP Unified Functional Testing (UFT) for Shared Object Repository creation, Regular Expression, Re-usable Action, Data Table and Recovery scenario.

·Created different Data Verification Check Point in UFT like Standard Checkpoint, Image Checkpoint, Bitmap Checkpoint, Page checkpoint.

·Used Object Spy to get Object information from application.

·Exercised good judgment within generally defined quality assurance practices, procedures and standards.

·Performed 508 Accessibility testing using NVDA screen reader tool.

·Performed Web browser Accessibility testing through screen reading and Focus functionality keyboard stock by using NVDA.

Environment: Windows 7, Microsoft Visual Service, Oracle (CC&B), Windows Server, HP ALM, UFT Java, Java Script, HTML, SQL, Web Logic, Quality Center, Jira.

Centers for Medicare and Medicaid Services (CMS) Baltimore, MD

Job Title: Senior QA Analyst Feb. 2016 to Aug. 2018

My Role & Responsibilities:

Worked on CMS Office of Hearings and Inquiries (OHI) project that works to conduct Medicare and Medicaid hearings for different health care providers. OHI works with different providers and representatives from all around the USA by communicating appeals determinations, dispositions, administrative hearings officer rulings, board decisions and other outcomes.

Managed Multiple Testing Teams for different modules & assigned tasks to individual team.

Planned and Executed test strategy, create test cases, execute and maintain the test scenarios.

Attended all the Client Meetings in order to discuss and understand the business process for the application.

Analyzed & Reviewed Business Requirements and User Stories.

Estimated the Level of Effort for testing every sprint.

Hold meeting to discuss the testing Effort & Expectation after finalizing the requirement for the ongoing sprint.

Assisted the clients during the User Acceptance Testing and clarified all the questions and concerns.

Explained and clarified the given business process with the embedded tester in order to make sure that all the questions were answered on the beginning of every sprint.

Worked with the development & BA team in order to design the application based on the discussed business processes.

Developed Test Plan, Test Cases, Test Summary Report and Requirement Traceability Matrix.

Involved in analyzing Business Requirements and User Stories

Performed testing under CMS Health Rules guideline.

Has extensive experience using Target Process to keep track of testing results and updating user stories status.

Involved in preparing detailed Test Cases based on the user stories.

Worked extensively with BA/Developer to review the user stories.

Experienced in performing functional testing to verify the application according to the user stories.

Interfaced with Subject Matter Experts and developers to resolve the problems while executing the test scripts.

Extensively involved in Peer Reviewing the Team members test scripts also Triage meeting.

Involved in Manual Testing of the application for Negative and Positive scenarios.

Performed Backend and Platform site testing using Salesforce.

Experienced in creating business flow using HP ALM.

Reviewed, uploaded and executed test cases using HP ALM.

Reported and logged defect using the HP ALM

Controlled complete Defect Life Cycle in HP ALM.

Analyzed the discrepancies, severity, tracking system and reporting through HP ALM.

Reported the Testing Result at end of every sprint via HP ALM Dashboard.

Experienced in performing testing using Salesforce portal and platform site.

Experience in using data tools: Apex Data Loader, Import Wizard for performing large and small-scale data.

Experienced in creating different levels of user profile using Salesforce.

Involved in Data Loading and Data Validating using Apex Data Loader Salesforce platform.

Worked on Data Migration and updates through the Apex Data Loader in Salesforce.com

Experienced working with Salesforce Object during validating the application functionality.

Performed End-to-End testing to validate the complete business flow of the application.

Performed the Regression Testing to make sure that the bug has been fixed and the application was running as per requirement.

Involved in helping the IV&V team by giving walkthroughs on the application and making them understand the business flow.

Extensively experienced performing UAT testing based on the necessity of the clients.

Involved in training clients in One-on-One base to walk them through different functionalities and business flows of the application.

Communicated with clients on a regular basis to answer their questions during UAT Testing.

Worked on keeping track of UAT log and client’s feedback to make sure that the reported issues get solved after every sprint.

Was responsible for reporting daily and weekly status and progress of testing to the project.

Environment: Windows 7, HP ALM 12.2, Salesforce, Microsoft Office Suite, SQL server 2012, HTML, Web Services .NET, MS Office suite, Java.

Baltimore Department of Social Services Baltimore, MD

Job Title: Senior QA Analyst Nov. 2013 to Jan. 2016

Roles and Responsibilities:

Baltimore Department of Social Services worked on the Food Supplement Program, which developed the Supplemental Nutrition Assistance Program (SNAP). This program helps low-income households buy the food they need for good health.

Involved in different modules to develop Test Cases, Test Plan application.

Involved in preparing detailed and reviewed Test cases to cover all the requirements.

Extensively worked with BA/Developer in reviewing the requirements.

Extensively Involved in Peer reviewing the Team members test scripts also Triage meeting.

Extensively involved in functional testing and verifying the application functionality according to the user perspective.

Reviewed Business Requirement Documents and Functional Specification.

Interfaced with subject matter experts and developers to resolve the problems while executing the test scripts and Test cases.

Experienced to Wrote Regression and Functional Test Cases and migrated all in HP ALM/Quality Center (QC).

Experienced at HP ALM/Quality Center (QC) to report defects and test results. Created script to pull the metrics from HP ALM/Quality Center (QC) like elapsed time for defect cycle.

Reported the bugs, Email notifications to the developers using the HP ALM and Monitored

HP ALM.

Analyzed the Discrepancies, severity, tracking system and reporting through HP ALM.

Experienced at version control and defect management at HP ALM/Quality Center (QC).

Experienced with HP ALM as the test repository and used it for executing the test cases and scripts and logging & generating various reports and graphs for further analysis. Kept recorded defects in HP ALM.

Used SQL queries to access data from different database tables.

Used SQL to query the DB to verify application front-end input value.

Worked closely with developers in reproducing bugs reported.

Analyzed Requirement documents to develop and Execute Test scripts and documented Test Cases corresponding to business rules.

Extensively involved in reviewing the scripts with the business people.

Responsible for reporting daily status and progress of testing to the project team.

Environment: Windows, SQL server 2012, HP ALM 12.2/Quality Center (QC), HTML, Web Services .NET, People Soft, MS Office suite.

Time Warner Cable Enterprises, Inc. New York City, NY

Job Title: QA Analyst Feb. 2011 to Oct. 2013

Roles and Responsibilities:

Involved in developing Test Plan for application.

Reported the bugs, Email notifications to the developers using the HP Quality Center (QC) and Monitored HP Quality Center (QC).

Analyzed the Discrepancies, severity, tracking system and reporting through HP Quality Center (QC).

Reviewed Business Requirement Documents and Functional Specification.

Analyzed the business requirements and involved in the review discussions.

Participated in high-level design sessions.

Participated in the QA activities for various releases in the Project.

Drafted test cases based on Functional Specifications and System Specifications.

Prepared Test Plan and Requirement Traceability Matrix (RTM) to establish traceability between requirements and test cases.

Involved in Manual Testing of the application for Negative and Positive scenarios.

Performed System and Integration Testing.

Detected, reported and classified bugs in HP Quality Center (QC).

Worked on Logging bugs in the HP Quality Center (QC) tracking tool.

Performed the Regression Testing to make sure that the bug has been fixed and the application was running properly.

Extensively involved in executing, analyzing and verifying test results and worked with developers to resolve issues.

Communicated project business issues to appropriate business leadership groups.

Mentored the team members with business functionality.

Wrote SQL statements to extract Data and verified the output Data of the reports.

Modified and maintained test cases due to changes in the requirements.

Used Quality Center for managing test execution and defect tracking of all issues.

Participated in internal and external reviews as well as formal walkthroughs and status meetings.

Environment: Windows Server, Java, Java Script, HTML, UNIX,

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