Customer Service Sales Rep

Kevin M. Schiro

**** *. ****** ***** ** Phoenix, AZ 85029 602-***-**** *****.*.******@*****.*** Professional Summary

Highly committed, skilled, and motivated individual with excellent customer service attributes. Driven to create new processes to increase profitability and improve overall business operations at a managerial level. I excel in problem solving, communication, and time management skills. Work Experience

Tombstone brewery

Bartender/Sales Rep. Nov. 2019 - Dec. 22

● Place and validate accurate orders for 24 accounts

● Actively seek new accounts by building relationships

● Ensure high levels of customer satisfaction with every interaction at the brewery

● Perform proper open/closing duties

King’s Beer and Wine

Bar Manager/Bartender May, 2017 - June, 2020

● Created new standard operating procedures to ensure customer satisfaction and profitability

● Started training regime for new employees

● Performed employee quarterly reviews and goal implementation

● Responsible for weekly inventory of $180K-220K

● Built business relationships to bring in new product from Arizona/California breweries

● Rotate products to ensure quality and market trends

● Performed proper closing duties such as store cleanliness, balance cash drawer, and set alarm La Quinta

Night Auditor and Front Desk Associate November, 2013 – July, 2017

● Morning distribution of workload for housekeeping and maintenance

● Perform professional telephone skills for reservations and event planning

● Reconcile incoming transactions with reservations

● Coordinator room set up and design, inventory supplies, and coordinate food for events Track Market and Liquor

Assistant Manager January, 2011 - September, 2013

● Effectively train new employees for successful customer and company integration

● Responsible for weekly inventory: verify deliveries and stock merchandise

● Increased sales, customer relations, and improved team communication

● Accurately process daily transactions, run reports to balance cash drawer, and balance night drop

Education

Moon Valley High School - Phoenix, AZ Graduated 2011

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