Customer Service, Management and Sales

Ashley Aul

Event Sales, Certified Personal Trainer, Fitness Management, Restaurant Management, Event Management

Address **** ****** * ***** ****

#10303

Buda, TX

Phone 330-***-****

E-mail ***********@******.***

Date of birth 12.20.1982

• To obtain a meaningful and challenging position that enables me to utilize my skills and knowledge so that I can

inspire, motivate, challenge and change lives.

Experience

11.2021 – Current Event Sales Representative

Bowlero Corporation (work remotely)

oCreate and develop successful client partnerships/building strong relationships

oCreating an experience for over 30 centers while not physically being on site

oWork well/stay calm under pressure

oMaximize revenue through upselling

oTalent for being persuasive

oCommitment to delivering a high level of customer service

oMeet and exceed monthly, quarterly and yearly financial goals

oNegotiate and close event contracts

oSales generation – maximize revenue while developing long-term relationships with clients (both local and national)

oMonitors changes in the sales / special events industry and develop strategies to improve and adjust to those changes

oHandle client issues with professionalism

09.2018 – 09.2020 Event Manager

Bowlero Arcadia

oResponsible for hiring, training, scheduling and disciplining staff in multiple departments including event hosts, servers,

hostesses, control desk, bussers and food runners

oCreated harmonious working environment, mentoring and motivating all team members to perform efficiently

oHead of all things “events”: Running events efficiently/smoothly as possible, managing as many as 30+ parties at one time, extreme attention to detail, time management and sense of urgency are major keys to successful events

oResponsible for counting and controlling safe which held $12,000

oFloor management included using micros (adding gratuity, voids, ringing party contracts, etc); opening and closing scheduled parties and collecting payment due on contracts

oHandled guest issues with professionalism

oBuilt strong relationships with guests in order to maintain good revenue growth

02.2018 – 09.2018 Personal Trainer

CaliFit Inc

oCertified in physical fitness and carry a nutrition specialist certification.

oDemonstrate exercises and routines to clients.

oMotivate clients by setting goals, providing feedback and accountability to ensure those goals get achieved.

oAssisting clients in exercises to minimize injury and promote fitness.

oModify exercises according to clients' fitness levels.

06.2017 – 05.2018 Personal Trainer/Coach

Pulse Fitness Studio

Personal Trainer/Coach

oDemonstrate how to carry out various exercises and routines

oWatch clients do exercises; show or tell them correct techniques to minimize injury and improve fitness

oGive alternative exercises during workouts or classes for different levels of fitness and skill

oMonitor clients’ progress and adapt programs as needed

oExplain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment

oGive clients information or resources about nutrition, weight control, and lifestyle issues

oGive emergency first aid if needed

Front Desk support

oHandle all incoming calls and answer inquiries made, all while keeping the team updated

oGreet all members in a pleasant manner and inform them about all special offers

oAssist in maintaining the gym's cleanliness and upbeat culture to generate more business

oAdminister and process payments made by members, providing them with up to date copies of receipts and/or transactions made by them

oResolve all customer complaints making sure they are satisfied with the service they are receiving at all times

oServe as Virtual Tour Guide for the facility

09.2015 - 05.2017 Studio Manager

Orangetheory Fitness Los Angeles

oManaged and exceeded all OTF sales and operational budgets

oLead and coordinated initial and ongoing sales drivers (studio events/outreach)

oOversaw the sales process and systems

oManaged, monitored, coach-developed and evaluated the performance of all OTF-related managers/staff

oCompliance and adherence to OTF business policies for daily studio operations

oMonitored the hiring, training and scheduling of all staff ensuring the studio was well staffed and opened/closed as per the required timing

oResponsible for recruiting and on-boarding all new employees

oBuilt and maintained class size through scheduling optimization

oDeveloped a high energy culture through contests and incentive based motivation

oModeled all studio activities through self-involvement (leading by example)

oTrained and mentored subordinates for ongoing success and future growth

oEnsured OTF branding through consistency and continuity in all actions

Empowered, monitored and evaluated specifically assigned responsibilities of sales and fitness teams

oManaged disciplinary actions involving all studio employees

oMet performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance

oResponsible for staff performance reviews

oEnforced OTF corporate policies, business practices, systems and processes

oEnsured all front desk systems were followed such as proper member check-in, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning

oProvided and maintained the highest level of customer service as well as provided effective decision making regarding customer issues

oPlanned and promoted special events for the studio on a monthly basis, using OTF tools for effective outreach/community involvement

oEnsured facility cleanliness and operationally sound

05.2010 - 09.2016 Operations Manager

Lucky Strike Lanes LA Live/Hollywood

oResponsible for hiring, training, scheduling and disciplining staff in multiple departments including servers, hostesses,

control desk, bussers, and food runners

oCreated harmonious working environment, mentoring and motivating all team members to perform efficiently

oHead of merchandise: maintained inventory and ordering of merchandise including staff uniforms

oIncreased retail sales with use of better visual displays and incentives

oAchieved #1 in retail sales from January 2011 to departure

oSet record sales in tube socks and beanies

oAdministrative duties included coding and entering invoices into a program called Compeat; imputing sales and labor numbers daily into excel spreadsheet; organizing labor and sales reports according to their respective periods

oResponsible for counting and controlling safe which held $12,000

oFloor management included using micros (adding gratuity, voids, ringing party contracts, etc); opening and closing scheduled parties and collecting payment due on contracts

oHandled guest issues with professionalism

oBuilt strong relationships with guests in order to maintain good revenue growth

Education

05.2017 - 10.2017 National Academy of Sports Medicine

• Certified personal trainer

• CPR/AED certified

• Currently working on Nutrition Certification Course

01.2005 - 12.2005 Ohio Center for Broadcasting, Broadcast Journalism

08.2001 University of Akron

Skills

Microsoft Office

GEMs Operating Sales System

CPR/AED

Personal Training/Nutrition/Exercise Correction

MindBody Online

MAS 90

Compeat

Micros POS System

Citrix

Ticketmaster/PCI Program

Customer Service (strong skills)

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