Pharmacy Technician Customer Service
Resume:
TIANIA
FALECHA
LUMENE
***********@*****.***
lando, FL 32810
S K I L L S
As a Pharmacy Technician at
Walgreens, I demonstrated a
strong commitment to
accuracy, efficiency, and
service quality
While performing a wide
range of pharmacy
operations. I maintained
proper drug storage
procedures, registries, and
Records for controlled drugs,
and liaised with other
pharmacies to eliminate
issues related to product
expiration. As an
Assistant Manager at
All-Stars Premium
Sportswear, I excelled in
maintaining inventory,
ensuring employee
performance
Was superb, and training and
hiring new employees. As an
Ambassador at Sea World, I
provided exceptional
P R O F E S S I O N A L S UMMARY
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
customer
Service by giving guests a
great experience when
shopping in my store and
providing information on the
park. With my
Skills in performance tracking
and evaluation, strategic
planning, and problem
resolution, I am confident in
my ability to
Excel in any role.
Maintained proper drug
storage procedures,
registries, and records for
controlled drugs.Performed
wide range
Of pharmacy operations with
strong commitment to
accuracy, efficiency and
service quality.Entered and
Processed patients'
prescriptions into internal
system.Liaised with other
pharmacies to eliminate
issues related
E X P E R I E N C E
P H A R M A C Y T E C H N I C I A N
Walmart specialty pharmacy
Orlando, FL
June 2023 November 2023
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Entered and processed patients' prescriptions into internal system. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Set up and modified patient profiles to include current medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies. P H A R M A C Y T E C H N I C I A N
Walgreens
June 2022 March 2023
A S S I S T A N T M A N A G E R
All-Stars Premium Sportswear
November 2021 April 2022
A M B A S S A D O R
Sea World
June 2021 December 2021
E D U C A T I O N
H I G H S C H O O L D I P L O M A : B U S I N E S S A D M I N I S T R A T I O N A N D M A N A G E M E N T Wekiva High School
Apopka, FL
Valencia College
Kissimmee, FL
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