Administrative Assistant Customer Service
Resume:
SHANITA R.
BERRY
*** ******** ***, ****** ** ***15
************@*******.***
OBJECTIVE
Utilize my broad professional experiences to meet company standards and advance within an organization.
SKILLS
Microsoft Office 365 (Excel, Word, PowerPoint, Access,), Windows (7,8,10), Remedy, Kofax, Citrix, Peachtree Accounting, SAP, ADP, Quickbooks 2017, Intact (Onesite), Realpro, Wintron, Lawson, ETO
EXPERIENCE
Administrative Assistant CitySquare TRAC
JANUARY 2020 – PRESENT
•Enter new referrals into ETO system for outreach
•Send initial letters to caregivers about PAL Program
•Run weekly reports for foster care agencies related to outreach
•Responsible for signing youth up for PAL program via phone/email
•Assist with managing the office when youth are in the building & helping them access resources
Customer Account Specialist Life Science Logistics
MARCH 2019 – JANUARY 2020
•Process prescription orders accurately and timely
•Assist customers with questions regarding order status, pricing, return request, product availability and backorders.
•Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or shipment discrepancies.
•Work directly with manufacturer directly on allocation and backorder release
Billing Coordinator Employbridge
DECEMBER 2018 – MARCH 2019
•Responsible for billing/invoicing client
•Balance weekly statements for client
•Research billing discrepancies
•Provide customer service to branches as necessary.
•Work closely with payroll to ensure client is billed accurately.
Customer Service Representative International Papers, Inc.
OCTOBER 2012 – JANUARY 2018
•Accurately enter purchase orders into order entry system
•Coordinate warehouse inventory reorders, and ensure orders are shipped based on established parameters
•Create estimates & quotations for customers
•Research price/quantity discrepancies & resolve
•Communicate status of orders to customers while working with production staff to ensure on-time deliveries
•Setup new customers in Witron
EDUCATION
High School Diploma Franklin High School – Franklin, WI
AUGUST 1991 – JUNE 1995
A.A.S. Management El Centro College – Dallas, TX
SOME COLLEGE
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