Project Manager Program

Program Manager with experience in launching multi-million dollar business to business partnerships and cross departmental internal feature launches. Excited to join a new successful organization to help theirs and my own growth.

PROFESSIONAL ACCOMPLISHMENTS

Built an internal process to analyze the “Voice of the Customer”. This provided real time insight to daily problems customer are experiencing.

oReduced customer escalations by 22% in 1st year.

Launched new partnership with Prime Therapeutics on Amazon Pharmacy; bringing in 40,000 new patients on day 1, and making Amazon Pharmacy the preferred pharmacy for over 7 million new customers.

Launched new partnership with Insulet (manufacturer) and Asembia (HUB). This launch involved 3 companies and brought in 2,500 new customers weekly.

Audited billing metrics. Identify issue with automation. Worked across departments to solve issue and save billing 100 hours weekly in manual work needed.

Launched Kaleo partnership resulting in over 6,000 new scripts to be shipped weekly.

PROFESSIONAL EXPERIENCE

Account/ Project Manager, AMAZON PHAMRACY- January 2021- Present

Auditing new partnership and project launches.

oCreating auditing requirements based on Pharmacy laws, company metrics, and new partnership contracts.

oLocate and collaborate to fix all sad- paths as the customer’s from the partnership flows through entire end to end process.

o Monitored launches to lead “Retrospective Meetings” for future improvements of launches.

Launched over 20 partnerships, including partnerships with HUBs, drug manufacturers, and Health Plans

Launched new internal company-wide features, including extensive work with tech and operations teams to coordinate new trainings and processes.

Auditing new partnership and project launches. Monitored launches to lead “Retrospective Meetings” for future improvements of launches.

Created financial calculations, to be used by team, for rough estimates of project projected savings and revenue.

Work with account managers from partnering companies to rectify pain points.

Managed Projects and cross team functions using QUIP.

Managed projects and cross team functions using JIRA.

Experienced with creating Looker Analytical Boards.

Writing, updating, and maintaining Company and pharmacy policies and procedures.

Business to Business Associate, AMAZON PHARMACY- November 2017- January 2021

Auditing New Partnerships and Project Launches

oAudit specific customer accounts

oNotifying project manager on issues

Communicate and rectify customer escalations

Verifying completion of all Clinical Processes

EDUCATION

Northeastern University (Boston), Bachelor of Science in Finance and Account Management

Graduated in December 2021

Manchester Community College, Associate Degree in Accounting

Graduated in May 2020

References furnished upon request.

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