Beverly Knapp

Owensboro, KY *****

ad1ouv@r.postjobfree.com

+1-270-***-****

Authorized to work in the US for any employer

Work Experience

Licensed P&C and Health Insurance Agent

Alorica - Owensboro, KY

September 2019 to August 2022

United Healthcare Medicare Solutions

June 2020 - June 2022

• Medicare & Retirement Consumer Services

• 2020 AEP - Sales Agent for Medicare Advantage/Prescription Drug Plans

• 2021 AEP - Team Coach for a group of 20+ Sales Agents American Express Travel Insurance

Sept 2019 - May 2020

• Sales

• Claims

• Customer Service

Receiver/Unloader

T.J. Maxx Distribution Center - Evansville, IN

April 2019 to August 2019

Unloaded trailers full of merchandise onto pallets. Organized boxes by PO and and style numbers. Determined which department in the warehouse the merchandise should be sent to. Sales

J's Liquor - Owensboro, KY

April 2013 to December 2018

Responsibilities

My overall goal was to provide a friendly and helpful atmosphere for each and every customer. I managed my time working the front cash register sales, drive thru window, assisting customers/co-workers, and stocking, striving to keep the shelves, cooler and displays full at all times. Accomplishments

I learned how to spot fake ids, how to professionally deal with shoplifters, and customers who would often be under the influence.

Skills Used

Multitasking, customer service, knowledge of merchandise. Consumer Advocate

US Bank Home Mortgage Services - Owensboro, KY

August 2016 to July 2018

Investigated consumers claims of credit discrepancies, id theft, bankruptcy, etc. Made any updates needed and reported the final status of account back to the Credit Bureaus. Store Manager

Savvi Formalwear - Owensboro, KY

November 2005 to November 2013

Responsibilities

I managed a team of sales associates to accommodate weddings, proms, and other black tie events. I was in charge of the hiring and termination, training, payroll, work schedules, cash flow and deposits, inventory, displays, and alterations.

Accomplishments

I started as part time sales, and in less than 2 years I was promoted to store manager. I learned how to work with the public in providing exceptional customer service. I prided myself in going above and beyond for all customers needs.

Skills Used

Multi tasking; mediating conflicts between employees; adapting to changes in technology; staying calm and keeping my team calm during extreme work conditions. Parking Security and Valet

Ellis Park - Henderson, KY

May 2004 to August 2005

Education

Diploma

Henderson County High School

None

OCTC

Skills

• Customer Service (10+ years)

• Retail Management (7 years)

• Kronos (Less than 1 year)

• Excel (10+ years)

• Payroll (7 years)

• Spreadsheets (2 years)

• Data Entry (2 years)

• Fax (10+ years)

• Hiring (8 years)

• Inventory (10+ years)

• Sales (10+ years)

• Training (10+ years)

• Word (10+ years)

• Windows (10+ years)

• Windows Xp (2 years)

• Pallet Jack

• Stocking

• Warehouse

• Cashier

• Shipping

• Valet Parking

• Management

• Insurance Sales

• Microsoft Outlook

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Interviewing

• Office Management

• Store Management Experience

• Sales Management

• Quality Assurance

• Account Management

• Communication skills

• Customer support

• Leadership

• Microsoft Office

• Salesforce

• Typing

• English

• Recruiting

• Upselling

• Banking (2 years)

• Computer skills

• Time management

• Microsoft Excel

• Call center

• Marketing

• Merchandising

• Medicare

Certifications and Licenses

ABC LICENSE TO SELL ALCOHOL AND TOBACCO

April 2016 to April 2021

Health Insurance License

November 2019 to Present

KY Residence License

Non Residence Licensed in 50 states

Property & Casualty License

October 2019 to Present

KY Residence License

Non Residence License in 50 states

Driver's License

Insurance Producer License

Life & Health Insurance License

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