Reception technician

Patricia Williams-hunter

*** ********* **** **, *****, Georgia, 31220, US • 478-***-**** • ad1ouc@r.postjobfree.com Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Professional in retail sales with experience in product placement and merchandising. Microsoft applications proficiency

Team building

Problem resolution

Supervision

Process improvement

Customer service

Team management

High School - 2009

Southwest Magnet High School and Law Academy - Macon, GA Customer service - January, 2017 to August, 2020

Progressive Insurance - Macon, GA

Im a product information provider.

I'm in charge of answering customer calls.

Provide customers with solutions and recommendations for their problems. Customer data verification and validation

Supplying information in accordance with customers' needs and demands Clarifying customer complaints to resolve product and service issues Increased the team's revenue by over $[Amount] in sales. I'm in charge of answering customer calls.

I'm in charge of answering customer calls.

Provide customers with solutions and recommendations for their problems. Customer Service Supervisor - May, 2013 to November, 2018 Metro by T-Mobile - Macon, GA

Interviewed and hired talented professionals who added value to the department by bringing expertise in [Area of expertise]. Was in charge of a team of [Number] customer service representatives who assisted [Type] customers. Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service. Used [Skill] and [Skill] to quickly resolve issues, which helped me build rapport and relationships with clients. Oversaw a daily call volume of [Number] for the department. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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