Vuyokazi Zita

E-Commerce Administrator

Port Elizabeth, Eastern Cape, SA +278******** ad1oty@r.postjobfree.com RSA ID: 930********** Gender: Female Race: African Introduction

I have a positive energy that rubs off on people around me. I have a set of strong technical and analytical skills, coupled with a good educational background. And some work experiences that will make me a competitive candidate. My expertise includes but is not limited to:

• A+ and N+

• Product Enrichment

• Data Capturing

• Technical Support in Mikrotik and Ubiquity

• E-commerce Administration

• Customer Service

• Liaising with Sales Reps

Work experience

Role: Technical Support

Company: Amobia Communications

Business Sector: Call Centre

Period: September 2018 – December 2018

Responsibilities: Assisting customer with Router set-up, resetting password, and setting up emails. Configuring Ubiquity and Mikrotik equipment. Repairing wireless Internet connections. Role: E-Commerce Data Researcher

Company: Rubicon

Business Sector: Mobility and Lightening

Period: April 2021 – November 2022

Responsibilities: Product enrichment using html. Researching Datasheets and Technical Documents for products.

Role: E-Commerce Administrator

Company: Rubicon

Business Sector: Mobility and Lightening

Period: November 2022 – Current

Responsibilities: Account management on Netsuite. Creating accounts and creating sub- customer accounts in Netsuite. Creating Sales orders, Creating Transfer orders and pulling Invoices.

Stock Management: Ensure stock commitment by liaising with the purchasing team to order and transfer stock as needed to relevant branches.

Oder Coordination: arranging local deliveries, utilizing Uafrica to arrange couriers for efficient order fulfilment.

Order Tracking: Keep a comprehensive record of all open orders, their status, and the next steps required for order fulfilment, including tracking until receiving the Proof of Delivery (POD). User accounts: Loading new customer accounts, assisting with any login issues in Shopify. Shopify Order Management: Assist sales reps with creating draft orders and order management in Shopify to support smooth operations.

Error resolution: Identifying and correcting errors in the integration tool, Celigo, to minimize disruptions in order processes.

Customer service: Assisting in resolving customer enquiries and providing timely solutions to maintain exceptional customer service.

Education

Qualification: National Diploma in Information Technology (Software Development) Institution: Varsity College

Year:2017

Certifications

High Certificate in Support Services

Institution: Varsity College

Year: 2014

Skills

Proficient in:

Computer literate in Microsoft Office 2007/2016. Skills in designing a website, Creating Android Applications, Mikrotik and Ubiquity (Technical Support). Can read, write, and speak (isiXhosa, English and Afrikaans). Page 2 of 2 – Vuyokazi Zita CV

+278******** ad1oty@r.postjobfree.com

Preferences

Preferred Job Categories: Information Technology

Preferred Job Locations: Remote

Preferred Job Titles: Data Capturing / E-commerce Administrator/ Technical Support Languages

Full professional: English

Native: IsiXhosa

I hereby consent to the processing of the personal data in this CV by anyone who receives this CV for the sole purpose of consideration of my skills and experience for professional opportunities. REFERENCES

Ruchda Panell

Amobia Communications

4th Avenue

Warracka

Newton Park

Port Elizabeth

Telephone: 073*******

Godfrey

Khethimpilo

4th Avenue

Newton Park

Port Elizabeth

Telephone: 083*******

Nicole Barnard

Rubicon

216 Maid Road

Walmer

Port Elizabeth

Telephone: 084*******

Page 3 of 3 – Vuyokazi Zita CV

+278******** vuvuzit17@gmail,com

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