Customer Service Rep

Serina Herrera

*** **** ** ******** **,***** 315-***-**** ***********@******.***

WORK EXPERIENCE

Syracuse City School District — Health Aide

Sta ng Solutions — Case investigator/Contact Tracier Crouse Hospital — Certi ed Nurse Aide

Pomco — Customer Service Rep

09/2021 to Present, Syracuse, Ny

*Assist the nurse with treating students and staff.

* Administer medication to the student that a order,document on each visit.Order supplies.Run weekly covid test. 11/2020 to 05/2022

Work in collaboration with the local health department (LHD).

*Call contacts of newly diagnosed cases.

*Communicate with contacts in a professional and empathetic manner maintain emotional and cultural awareness.

*Collect and record information symptoms and needs into CMR with accuracy.

*Follow a script.

* Maintain daily contact with supervisor.

* Remote work from home.

03/2018 to 11/2021

provides daily living activities with serving meals, feeding, ambulation, turn and position, bathing, dressing.

*Maintains patients’ stability by checking vital signs and weight, intake and out take.

*Document each shift

*Performs many different tasks under the CNA role. 06/2015 to 09/2017, Syracuse Ny

Handle customer and provides incoming-outbound calls, inquiries 50-60 calls a day complaint, billing questions, bene t questions and researching payment history and authorization that may be on le for an upcoming procedure.

*Update members account with proper information especially HIPPA forms are received.

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