It Support Help Desk

KYLE A. WASIK

240-***-**** • *******@*****.***

https://www.linkedin.com/in/kyle-wasik-640a32206/

SUMMARY

Results-driven IT professional with a Bachelor's degree in Computer Networking and Cybersecurity. Relevant certifications I possess include CompTIA certifications in Security+ and Network+. I am seeking a challenging IT role that leverages my skills and knowledge, and provides opportunities for continuous learning and career growth.

EXPERIENCE

.net IT Systemhaus, IT Technician, Feb 2023 - Present

●Provides in-person IT support to warehouse and office workers for software, hardware, and network issues. Including troubleshooting and installation of applications and drivers

●Image and reimage customer equipment such as laptops and desktops

●Help keep workstations compliant with security standards

●Coordinate with Help Desk and other support teams for issue resolution

●Document workflows and reports within the Jira Cloud environment

International Union of Bricklayers and Allied Craftworkers

BRICKLAYERS, Jul 2018 – Sep 2019

●Scanned union members’ personal information for archive as intern

●Worked there for two summers but had to stop because of the pandemic.

EDUCATION

Bachelor - Computer Networking and Cybersecurity

UNIVERSITY OF MARYLAND GLOBAL CAMPUS, Aug 2021 - Aug 2022 (Complete)

●GPA: 3.615

Applied Associate Science - Cyber Security

MONTGOMERY COLLEGE, Aug 2019 - May 2021

●GPA: 3.2

CERTIFICATIONS

CompTIA Security Plus, December 2022 - December 2025

CompTIA Network Plus, December 2022 - December 2025

SKILLS

●IT Support and Troubleshooting

●Network Configuration and Maintenance

●Security Protocols and Practice

●Jira Cloud Documentation

●Software Installation and Maintenance

Contact this candidate