Salesforce Developer

CHARAN CH

*X Salesforce Developer/Administrator

************@*****.*** +1-972-***-****

SUMMARY:

• 8+ years of experience in IT with 7 years as Salesforce.com Developer & Administrator with 3+ years of experience in Salesforce Lightning.

• Experience in using Salesforce Lightning UI. Created multiple Lightning components and Apps combining Aura framework, Lightning Design System, Lightning App Builder and Lightning Component features.

• Developed lightning components using both Application and component events.

• Experience with Service Cloud, Sales Cloud and Marketing Cloud Functionalities.

• Experience in working with journey builder, Email Studio, Salesforce CPQ and Apptus CPQ.

• Participated in strategizing SFDC old instance to new instance data migration.

• Results-oriented Salesforce Integration with experience in designing and implementing seamless integrations between Salesforce and various systems and platforms.

• Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections, Components, Reports, Dashboards, Force.com IDE, Eclipse, lightning flows.

• Hands on experience in writing queries using SOQL and SOL in Apex Classes and Triggers.

• Expertise in using Exception Handling, Helper Class, Batch apex, Schedulable jobs, Asynchronous apex, future apex, Wrapper Class while programming.

• Working with different aspects of Web Services (XML, WSDL, SOAP, REST, JSON) & web integration with SDFC.

• Integrated CPQ systems with CRM (e.g., Salesforce) to ensure data consistency and real-time pricing updates.

• Experience on data migration tools and ETL (Extract, Transform, Load) processes to automate and streamline data migration tasks, improving efficiency and reducing manual effort.

• Hands on experience with a strong background in seamlessly integrating Cisco Systems with Salesforce, resulting in streamlined processes and improved data synchronization.

• Strong expertise in SFRA development, including customizing cartridges, implementing templates and components, and extending backend functionality to deliver unique user experiences.

• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events, validation Rules, workflow, process builder, e-mail services and approval processes using customization & Apex.

• Proficient in implementing and customizing Conga solutions within Salesforce to automate document generation, streamline workflows, and optimize contract management, resulting in increased efficiency and improved compliance.

• Created detailed test cases, test plans, and test scripts for validation efforts, ensuring thorough coverage of business processes and system functionality.

• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

• Proficiency in installing App Exchange applications like DocuSign, Laser credit access, Conga Composer, Dup Catcher, Mail champ, SMS Magic.

• Experience in using source control Git & Blue canvas. Used Visual studio code and Eclipse IDE.

• Proficient in working under Agile Development Environment. TECHNICAL SKILLS

Salesforce Technologies Salesforce CRM, Lightning components, Sales Cloud, Marketing Cloud, Service Cloud, CPQ, Apex classes, Visualforce, Triggers, SOQL, SOL, App Exchange, Process Builder, Standard objects, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, SFRA, Case Management Automation, Custom objects, Sales Cloud, Apex Data Loader, Workbench, Salesforce Connect, Data Security.

Programming Languages Java, Python, Apex, DML, XML, JSON Web Technologies HTML5, CSS3, JavaScript, WSDL and Web Services (REST and SOAP), Visualforce

Operating Systems Windows, Linux, MAC, Ubuntu

Database MySQL, Mongo DB, Firebase, SOQL, SOSL

Version control GitHub, Anthill

Tools Git, JIRA, Postman, Blue Canvas, Conga, Visual Studio, Eclipse IDE, Force.com IDE, Copado

CERTIFICATIONS:

• Salesforce Certified Administrator (Credential ID: 3096586)

• Salesforce Certified Platform Developer 1 (Credential ID: 3096754) TRAILHEAD:

https://trailblazer.me/id/ccharan40

PROFESSIONAL EXPERIENCES:

Arthrex Inc, Naples, FL May 2021 – Till Date

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup and customized the app to match the functional needs of business.

• Collaborated closely with cross-functional teams, including stakeholders from various departments, to gather requirements and align Salesforce configurations with organizational objectives.

• Developed an application to a client who is working on Type-2 Diabetes

• Involved and interacted with various business user groups for gathering the requirements for RM implementation.

• Developed custom objects, profiles, permission sets, workflow rules, quick actions, groups, validation rules.

• Developed various flows to automate the business processes.

• Integrated MRI with our Salesforce (RA) application.

• Developed flows, apex classes, triggers, batch apex, utility classes and improved test coverage to 90 percent.

• Developed custom lightning components using SLDS, events, Lightning bundle and Lightning data service.

• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

• Proficient in platform integration, successfully integrated DocuSign into our digital workflow, streamlining document signing processes and improving efficiency.

• Involved in Unit testing and interacted with QA team for Bug fixes.

• Stated current with all Salesforce releases, corresponding documentation and provide new functionality recommendations.

• Proficient in configuring and implementing Conga solutions, such as Conga Composer and Conga Contracts, within Salesforce.

• Conducted data cleansing and transformation activities as part of the migration process, ensuring data accuracy and consistency in the new Salesforce instances.

• Extensive experience in using Conga Contracts to manage the end-to-end contract lifecycle within Salesforce and Managed contract repositories, tracked compliance, and facilitated e-signatures to ensure timely contract execution.

• Made recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process and reporting.

• Designed and customized CPQ solutions to meet the unique needs of various industries and organizations, ensuring scalability and flexibility.

• Spearheaded the development and improvement of Unit tests, while leading comprehensive validation efforts to guarantee optimal performance and functionality of Salesforce.

• Integrated e-signature solutions, such as Conga Sign with Salesforce to facilitate electronic signatures for documents and contracts.

• Created comprehensive documentation for configurations, customizations, and migration processes, facilitating knowledge sharing and providing training to end-users as needed.

• Managed user access and permissions within CPQ systems to maintain data security.

• Followed agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications.

• Performed End to End testing on the application. Technologies & Tools: Salesforce.com Platform, Lightning components, Apex, Visualforce, Triggers, SOQL, Integration, SOL queries, Standard and Custom Objects, CSS, custom Settings, Process Builder, Workflow rules, Permission sets, Data Loader, Reports & Dashboards, Changesets, Sandboxes, DocuSign. Cisco, Atlanta, GA Jan 2019 – Dec 2020

Salesforce Developer/Administrator

Responsibilities:

• Actively participated in Requirement Analysis and Documentation as per SDLC methodologies using Agile model

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

• Showcased expertise in Salesforce-Cisco system integration, optimizing processes and elevating data synchronization capabilities.

• Created multiple Lightning Components, added Design Parameters and CSS that makes the Lightning component look more better.

• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

• Extensive experience in Salesforce integration using various integration patterns and technologies, such as REST, SOAP, and Bulk APIs.

• Redesigned the entire architecture by properly arranging in an orderly manner.

• Interacted with Business users for requirements gathering analysis and development.

• Created various opportunities depending on the client requirement.

• Designed, implemented, and managed API-based integrations connecting Cisco Unified Communications Manager (CUCM) with Salesforce, facilitating real-time call tracking and comprehensive customer engagement history.

• Developed a replay feature to Re-run the API request by using triggers which helped the other developers to test while they are working on Enrollments.

• Experienced in working with SFRA Site Genesis, utilizing its out-of-the-box functionalities and extending them to deliver unique storefront features.

• Created Process Builder, workflow rules for different types of patients who are related with the client.

• Implemented workflow automation in Salesforce to trigger actions and updates in Cisco Systems, reducing manual data entry and improving efficiency.

• Implemented product configuration rules and constraints within CPQ systems to guide sales teams in creating accurate quotes.

• Used field level security along with page layouts to manage access to certain fields.

• Created and maintained product catalogs, price books, and discount structures within CPQ software.

• Skilled in troubleshooting and resolving SFRA-related issues, identifying root causes, and implementing effective solutions in a timely manner.

• Imported data from csv files in to Leads, Accounts, Contacts and Opportunities using Data Loader

• Created picklists, dependent picklists, and validation formula fields to the custom objects.

• Developed Enrollment console and integrated it with Salesforce.com with using the Force.com, REST based web services API.

• Deployed the code into sandbox to production using Change sets and Blue Canvas. Technologies & Tools: Salesforce.com Platform, Lightning components, Apex, Visualforce, Triggers, SOQL, SOL queries, Standard and Custom Objects, custom Settings, Process Builder, Workflow rules, Permission sets, OWD sharing rules, Data Loader, Reports & Dashboards, Changesets, Sandboxes, DocuSign, Blue Canvas.

Coca Cola, Atlanta, GA June 2016 – Sep 2018

Salesforce Developer/Administrator

Responsibilities:

• Developed data migration technical design documents to Salesforce.

• Key member in entire Data Migration cycle for Phase 1 release

• Developed command line Data Loader Batches to load data in Salesforce.

• Involved in data analysis and mapping in Salesforce platform.

• Coordinated Data flow between various sub systems connected to Salesforce.

• Worked on highly on customization of reports and Dashboards.

• Created customized report using Visualforce page and apex class.

• Integrated Salesforce.com with various legacy systems and in-house applications using the Force.com SOAP and REST based web services API.

• Experience in Contract management software digital tool for creating, storing, and retrieve legal agreements, associated data and for streamline the entire contract process.

• Exposed Custom Web Services in Apex to support callouts from external systems through the API.

• Worked with different Force.com platform add-ons like APPTUS, Dream Factory, and Cloud9 Analytics

• Configured and Structured Products, Catalog, Catalog Hierarchies, Bundles, Price Lists across all products

• Configured the complete attribute-based pricing and price Matrices.

• Involved in end-to-end testing and configuration enhancements for the CPQ.

• Used Amp scripts to use data from data extensions.

• Configured and built many journeys using journey builder.

• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM

• Customized the Dashboards to track usage for productivity and performance of their sales teams involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

• Experience in using Copado for deploying the code from sandbox to production.

• Copado enabled a faster, error-free releases with continuous integration and delivery (CI/CD) technologies.

• Designed and developed customer solutions in Visual Force, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies.

Technologies & Tools: Salesforce.com platform, Marketing cloud, Salesforce CPQ, Lightning Components, Lightning Design System Apex, Visual Force (Pages, Component & controllers), triggers, SOQL, SOSL, Batch jobs, scheduled jobs, Pages, Data Loader, Chatter, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email templates, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

United Global Soft, Hyderabad, India Mar 2015 – June 2016 Salesforce Administrator/Analyst

Responsibilities:

• Designed Requirement Documents and functional document for the development team.

• Deployed Apex class using Force.com IDE, Force.com Migration Tools.

• Created Dashboards and reports.

• Integrated chatter with API.AI using http callouts.

• Involved in writing Apex coding and corresponding test Classes.

• Developed Android version of the above app using salesforce android SDK.

• Developed complex Visualforce Pages in HTML and jQuery mobile.

• Involved in coding complex functionality through visual force components and wrapper classes.

• Involved in writing Test Classes.

• Implemented the Salesforce Push Notification Services to the app in the customized manner.

• Involved in production support so that the system works effectively. EDUCATION:

• Masters in Computer Science, University of North Texas – Denton, Texas, USA.

• Bachelors in Computer Science, Jawaharlal Nehru Technological University – Kakinada (JNTUK), India

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