Customer Service Representative
Resume:
Kesha Gaines
Plainfield IL. *****.******@*****.***
EDUCATION
John Marshall High School
Diploma received: June 1991
TECHNICAL SKILLS
Ability to type 50 wpm: Knowledge of MLS Fiserv, XAM – HOST, MS Office Suite, Outlook, Skilled in internet research; skip tracing and process serving.
RELATED EXPERIENCE
Brand Ambassador 2021-Present
Ideal Consumer Events
Marketing Products
Interacting with customers with enthusiasm
Sale products
Bassett Certified
Collection Specialist 05/2013 to Present
BMO Harris Bank
Provide inbound and outbound calls on mortgage, auto consumers and commercial credit card accounts.
Set up Hardship, Settlements and Re-age accounts that qualify.
Offset commercial accounts.
Submit Fee Waivers, misapplied payments, and demographic changes to the appropriate department.
Works proficiently with the ability to multitask, prioritize, and meet deadlines.
Provides verbal and hands on assistance to coworkers.
Customer Service Representative 09/2011 to 03/2013
Wirtz Beverage of Illinois
Answered a constant flow of customer calls.
Schedule emergency pickup and delivery of liquor.
Research credits, mail missing invoices, provide delivery schedules.
Assist Sales Representatives with specials of the month.
Benefit Specialist 12/2010 to 05/2011
Aerotek/SXC
Provide outstanding customer service to members, pharmacists, and doctors.
Assisted pharmacies with the processing of claims, and client with basic application procedures and special needs.
Managed high call volume with tact and professionalism.
REFERENCE AVAILABLE UPON REQUEST
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