Customer Service Pharmacy Technician
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Roxahne Adams
Roxahne Adams
************@*****.***
Decatur, GA 30035
Summary
Customer-focused Certified Pharmacy Technician offering years of expertise within retail pharmacy settings. Ability to leverage superb customer service and pharmacology knowledge to increase retention, revenue and customer satisfaction.
Customer-focused Certified Pharmacy Technician offering years of expertise within retail pharmacy settings. Ability to leverage superb customer service and pharmacology knowledge to increase retention, revenue and customer satisfaction.
Work experience
Manager
Manager
Visionworks
November 2021 to Present
Effectively communicate with staff/management to ensure quality of work performed.
Interact with internal resources to identify issues, respond to concerns and follow up with a satisfactory resolution in a ti mely manner.
Increase profits steadily through effective displays and merchandising.
Improve operations through daily supervision of staff assignments.
Audit transactions and responsible for daily cash/credit reconciliation.
Report daily sales goals and results to department store manager.
Organize inventory and responsible for ordering of supplies as needed.
Answer all incoming calls, providing product information and pricing.
Licensed Pharmacy Technician/Shift Manager
Licensed Pharmacy Technician/Shift Manager
CVS Health
August 2018 to Present
Reduce waste in inventory and improve inventory management.
Establish and maintain patient profiles, including lists of medications taken by individual patients.
Order, label and count stock of medications, chemicals and supplies along with accurately entering all inventory data into the computer.
Responsible for administering covid and flu shots.
Collect samples for the laboratory for PCT tests and run rapid Covid tests.
Train new employees in pharmacy daily operations.
Ensure compliance with HIPAA, State Board of Pharmacy and OSHA regulations.
Receive written and telephoned refill prescriptions.
Ensure insurance claims were resolved within a timely manner.
Provide on the job training to new hires and serve as Subject Matter Expert to current staff.
Navigate electronic medical record to dispense the appropriate medications as needed.
Receive and store incoming supplies, verifying quantities against invoices, and report stock needs and/or shor tages.
Organize medications for pharmacist to dispense by reading medication orders and prescriptions; prepared labels; calculated quantities; assembled intravenous solutions and other pharmaceutical therapies.
Assist the Lead Pharmacist in pharmacy operations and duties assigned, as well as, preparing the pharmacy for audits by insurance companies on a yearly basis.
Ensure that all systems are fully functional, conducting testing and configuration as needed.
Provide technical assistance and support for incoming queries ad issues related to systems, software and hardware.
Help health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
Customer Service Associate
Customer Service Associate
National Vision/America’s Best
July 2020 to October 2021
Answered incoming calls, responded to inquiries and routed to the appropriate area.
Prepared correspondence and memos, providing administrative support to staff/management as needed.
Quality checked all documentation for accuracy and data integrity.
Proficiently navigated through assigned systems to complete established duties.
Monitored timekeeping and helped to manage schedule in support of accurate payroll processing.
Managed the flow of candidates thorough the recruitment process, from scheduling interviews to bringing new employees on board.
Managed benefits, quality checking all information for accuracy and integrity.
Scheduled and coordinated phone interviews, onsite interviews, and candidate feedback sessions.
Collaborated with leadership, participating in meetings for professional development and updates in organizational process.
Managed high volume of phone calls and screened candidates for qualifications, interest, compensation and availability.
Customer Service Associate
Customer Service Associate
Logisticare
January 2016 to December 2019
Answered incoming calls, responded to inquiries and routed to the appropriate area.
Managed service call and handled customer compliant and inquiry.
Resolved with 100% customer satisfaction.
Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes.
Created and maintained logs of all calls received and prepared written reports as necessary.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
MedTeam/Certified Nursing Aide
MedTeam/Certified Nursing Aide
Ruby Tuesday/Server/2015
January 1999 to December 2014
Education
Certificate
Certificate
Martinsburg College
Present
Bachelors Degree in Business Administration and Healthcare
Bachelors Degree in Business Administration and Healthcare
Colorado Technical University
Present
Associates Degree in Healthcare Management
Associates Degree in Healthcare Management
Ultimate Medical Academy
Skills
Medical Coding
Medical Coding
Time Management Analytical & Critical Thinking Customer Service Strategic Relationship-Building Teamwork & Collaboration Medical Billing Electronic Health Records Medical Terminology Accounting Quality Control & Assurance Communication Skills Policies and Process Data Entry Marketing Scheduling ICD-Coding Policies and Process Professional Development Administrative Support Client Relations Leadership
Time Management Analytical & Critical Thinking Customer Service Strategic Relationship-Building Teamwork & Collaboration Medical Billing Electronic Health Records Medical Terminology Accounting Quality Control & Assurance Communication Skills Policies and Process Data Entry Marketing Scheduling ICD-Coding Policies and Process Professional Development Administrative Support Client Relations Leadership
Hospital Experience
Hospital Experience
Anatomy Knowledge
Anatomy Knowledge
CPT Coding
CPT Coding
Pharmacy Technician Experience
Pharmacy Technician Experience
ICD-10
ICD-10
Accounting
Accounting
Medical Records
Medical Records
Patient Care
Patient Care
EMR Systems
EMR Systems
Medical Office Experience
Medical Office Experience
Medical Scheduling
Medical Scheduling
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