Technical Support Customer Service

Sean Yarrell

***** ****** **** **********, ** ***34 734-***-**** ****.********@*****.***

SKILLS PROFILE

Extensive experience in technical support and customer service (Call center-all tiers, direct sales, cashiering, and order fulfillment)

Superior organizational and communication skills

Proficient in MS Office suite and experienced data entry

EMPLOYMENT HISTORY

Marketing Support Coordinator

June 2019 – April 2023

FordDirect (JRD Systems, Inc.), Dearborn, MI

Processed Jira requests for creative updates to regional websites

Managed regular and escalated inbound queues for phone, chat, and on-site support

Compiled various reports as needed in Excel and Word

Served as training lead for Dealer Support new hires and provided on-going coaching

Publication Services Lead

Sept 2018 – June 2019

Crain Communications,. Detroit, MI

Managed a support queue providing Tiers 1/2 support in person, via remote tools, and/or via the telephone or VOIP

As an in-house developer for the team, build solutions via Smartsheet & Salesforce, worked with publications to build out modules

PowerPoint, SharePoint, Word) as well as Smartsheet & Jira

Provided user support as needed to internal publications

Project Coordinator

May 2016- Feb 2017

Element Financial (C.P.G, Inc.), Van Buren Township, MI

Provided general administrative support for project with the AMP area using MS Office (Excel, PowerPoint, SharePoint, Word) as well as Smartsheet & Jira

Updated Smartsheet with Billing information

Provided technical support as needed

Provided general support to 30 developers

Route Manager (Ability Defined Management)

May 2011-2016

DTE Energy (Ability Defined Management), Detroit, MI

Managed route distributions, updates, corrections for the ARCS route management system.

Compile daily, weekly, monthly, and ad-hoc reports as needed

Provided user support as needed to meter readers and station clerks

Provided regular on-going maintenance for MV-RS and underlying VMWare cluster hardware

EDUCATION

Bachelor of Arts – Information Technology

University of Phoenix

Completed: 2011

Phoenix, AZ

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